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CXiaaS Onboarding checklist
The below is a list of items to be confirmed as part of an effective onboarding for CXiaaS Item Reference Genesys Client ID and Secret configured Customer Science provides a process to create this with a defined permissions role Genesys Cloud OAuth ...
public.vwlearninguserassignmentsummary
Description Comprehensive user-centric view combining learning assignments and results. Shows complete learning lifecycle per user including assignment status, completion status, and performance metrics. Key relationships: userdetails -> ...
Service Commitments
Customer Science Group works to respond to and restore incidents within the timeframes set out in the table below. These times are not guaranteed and there are situations (see examples in Appendix 1) where longer timeframes are reasonably required. ...
Queue Grouping Metrics
Background Some customers may have excessive numbers of Genesys Cloud queues defined due to the nature of their business and or various legacy reasons. Managing hundreds of queues can present challenges in finding, sorting and filtering queue related ...
End User Licence Agreement (EULA)
PLEASE READ THE FOLLOWING CAREFULLY BEFORE ACCEPTING THESE TERMS AND REGISTERING FOR A FREE TRIAL, REGISTERING FOR A PAID TRIAL, OR ACCESSING AND/OR USING THE CUSTOMER SCIENCE GROUP, UCA CXIAAS (Customer eXperience Intelligence as a Service). This ...