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Genesys Adapter - Technical Documentation
Executive Summary The Genesys Adapter provides comprehensive, enterprise-grade solutions for synchronizing Genesys Cloud contact center data into various database platforms including Microsoft SQL Server, PostgreSQL, and Snowflake. These integrations ...public.z_vwcallabandonedsummary
Description See CallAbandonedSummary: Summary of abandoned calls with relevant details Table Definition CREATE VIEW z_vwcallabandonedsummary AS ( SELECT det.conversationid, det.conversationstartdate, (det.conversationstartdate AT TIME ZONE ...public.vwuserpresencedetaileddata
Description See UserPresenceDetailedData - Expands all the GUIDs with their lookups(Detailed) Table Definition CREATE VIEW vwuserpresencedetaileddata AS ( SELECT upd.keyid, upd.userid, ud.name AS agentname, ud.managerid, ud.divisionid, ...public.vwrealtimequeueconv
Description Real-time queue conversation data Table Definition CREATE VIEW vwrealtimequeueconv AS ( SELECT qc.conversationid, qc.media, qc.actingas, datediff('second'::character varying, qc.startdate, timezone('utc'::text, now())) AS statussecs, ...public.vwqueuerealtimedata
Description Table Definition CREATE VIEW vwqueuerealtimedata AS ( SELECT qc.keyid, qc.queueid, qd.name AS queuename, qc.media, qc.statscount, qc.startdate, qc.startdateltc, COALESCE(datediff('second'::character varying, qc.startdate, ...
Popular Articles
CXiaaS Onboarding checklist
The below is a list of items to be confirmed as part of an effective onboarding for CXiaaS Item Reference Genesys Client ID and Secret configured Customer Science provides a process to create this with a defined permissions role Genesys Cloud OAuth ...Service Commitments
Customer Science Group works to respond to and restore incidents within the timeframes set out in the table below. These times are not guaranteed and there are situations (see examples in Appendix 1) where longer timeframes are reasonably required. ...Queue Grouping Metrics
Background Some customers may have excessive numbers of Genesys Cloud queues defined due to the nature of their business and or various legacy reasons. Managing hundreds of queues can present challenges in finding, sorting and filtering queue related ...End User Licence Agreement (EULA)
PLEASE READ THE FOLLOWING CAREFULLY BEFORE ACCEPTING THESE TERMS AND REGISTERING FOR A FREE TRIAL, REGISTERING FOR A PAID TRIAL, OR ACCESSING AND/OR USING THE CUSTOMER SCIENCE GROUP, UCA CXIAAS (Customer eXperience Intelligence as a Service). This ...CXiaaS: Customer hosted installation
You can host our solution within your own nominated data centre cloud-hosted environment. All you need is a Linux or Windows Server and an SQL server of your choice. We install our adapter, provide available analytics templates for out-of-the-box ...