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Customer Science
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CSI Platform Release Notes
CSI Platform Release Notes This article provides a summary of significant platform updates, enhancements, bug fixes, security improvements, and infrastructure changes made to the Customer Science Intelligence (CSI) Platform. Release notes are updated ...CSI - Customer Hosted Deployment Requirements
Overview Document Purpose: This document outlines the infrastructure and configuration requirements for deploying the CSI (Genesys Cloud Data Adapter) platform in a customer-hosted environment. The platform synchronises Genesys Cloud operational and ...public.vwplanninggroupbusinessunit
Description Convenience view joining planning groups to their business units Table Definition CREATE VIEW vwplanninggroupbusinessunit AS ( SELECT pg.id AS planninggroupid, pg.name AS planninggroupname, pg.businessunitid AS ...public.vwoauthusagedetaileddata
Description Table Definition CREATE VIEW vwoauthusagedetaileddata AS ( SELECT oauthusagedetaileddata.clientid, oauthusagedetaileddata.rowdate, oauthusagedetaileddata.clientname, oauthusagedetaileddata.organizationid, oauthusagedetaileddata.userid, ...public.oauthusagedetaileddata
Description Detailed OAuth usage by client, endpoint and HTTP method per day Columns Name Type Default Nullable Children Parents Comment keyid varchar(200) false Primary Key clientid varchar(50) true OAuth Client GUID rowdate timestamp without time ...
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public.vwlearninguserassignmentsummary
Description Comprehensive user-centric view combining learning assignments and results. Shows complete learning lifecycle per user including assignment status, completion status, and performance metrics. Key relationships: userdetails -> ...Service Commitments
Customer Science Group works to respond to and restore incidents within the timeframes set out in the table below. These times are not guaranteed and there are situations (see examples in Appendix 1) where longer timeframes are reasonably required. ...Queue Grouping Metrics
Background Some customers may have excessive numbers of Genesys Cloud queues defined due to the nature of their business and or various legacy reasons. Managing hundreds of queues can present challenges in finding, sorting and filtering queue related ...End User Licence Agreement (EULA)
End User Licence Agreement – Customer Science Insights Platform The Customer Science Insights Platform referred to as the CSI platform and its associated applications and related services, websites and tools (together the Platform) is owned and ...Genesys Cloud OAuth for Genesys Adapter
Introduction These instructions are to be used to complete the necessary configuration of the Genesys Cloud instance required to allow the Customer Science Group Genesys Adapter to extract the required analytical data from your dedicated Genesys ...