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public.vwuserlanguagemappings
Description User routing language assignments with user and division context Table Definition CREATE VIEW vwuserlanguagemappings AS ( SELECT (ulm.userid)::text AS user_id, (ud.name)::text AS user_name, (ud.divisionid)::text AS division_id, ...public.vwinteractionlegdata
Description One row per answered interaction leg (queue plus agent handling pair) with rolled-up IVR/queue/talk/hold/wrap times and transfer chain. Abandoned interactions (queued, never handled) produce no row. Table Definition CREATE VIEW ...public.userlanguagemappings
Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false userid varchar(50) true languageid varchar(50) true languagename varchar(255) true proficiency numeric(20,2) true state varchar(50) true updated timestamp without ...Customer Science Coding Standard
Customer Science Coding Standard Article Type: Engineering Standard Audience: Customer Science software engineers, architects, automation developers, data engineers, support engineers, delivery engineers, and technical reviewers Applies To: ...CSI Platform Release Notes
CSI Platform Release Notes This article provides a summary of significant platform updates, enhancements, bug fixes, security improvements, and infrastructure changes made to the Customer Science Intelligence (CSI) Platform. Release notes are updated ...
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public.vwlearninguserassignmentsummary
Description Comprehensive user-centric view combining learning assignments and results. Shows complete learning lifecycle per user including assignment status, completion status, and performance metrics. Key relationships: userdetails -> ...Service Commitments
Customer Science Group works to respond to and restore incidents within the timeframes set out in the table below. These times are not guaranteed and there are situations (see examples in Appendix 1) where longer timeframes are reasonably required. ...Queue Grouping Metrics
Background Some customers may have excessive numbers of Genesys Cloud queues defined due to the nature of their business and or various legacy reasons. Managing hundreds of queues can present challenges in finding, sorting and filtering queue related ...End User Licence Agreement (EULA)
End User Licence Agreement – Customer Science Insights Platform The Customer Science Insights Platform referred to as the CSI platform and its associated applications and related services, websites and tools (together the Platform) is owned and ...Genesys Cloud OAuth for Genesys Adapter
Introduction These instructions are to be used to complete the necessary configuration of the Genesys Cloud instance required to allow the Customer Science Group Genesys Adapter to extract the required analytical data from your dedicated Genesys ...