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public.vwoutboundcampaign
Description Outbound campaign model: one row per voice campaign as currently configured in Genesys Cloud, from odcampaigndetails. Table Definition CREATE VIEW vwoutboundcampaign AS ( SELECT c.id AS campaign_id, c.name AS campaign_name, ...public.vwoutboundattemptdatabuild
Description Build query for the outboundattemptdata table: one row per Attempt (one dial placed for an outbound campaign) computed from detailedinteractiondata alone; companion Sessions are attributed by peer. The Interaction job selects one UTC day ...public.vwoutboundattemptdata
Description Outbound attempt model: one row per outbound campaign dial attempt from outboundattemptdata, with attempt_number computed per contact on read. Table Definition CREATE VIEW vwoutboundattemptdata AS ( SELECT outboundattemptdata.attempt_id, ...public.outboundattemptdata
Description One row per outbound campaign dial attempt, rebuilt per UTC day by the Interaction job from vwOutboundAttemptDataBuild. Query vwOutboundAttemptData. Columns Name Type Default Nullable Children Parents Comment attempt_id varchar(120) false ...public.vwinteractionlegdatabuild
Description Build query for the interactionlegdata table: one row per answered Leg computed from detailedinteractiondata, keyed by (conversationid, conversationstartdate). The Interaction job selects one UTC day of conversationstartdate at a time ...
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public.vwlearninguserassignmentsummary
Description Comprehensive user-centric view combining learning assignments and results. Shows complete learning lifecycle per user including assignment status, completion status, and performance metrics. Key relationships: userdetails -> ...Service Commitments
Customer Science Group works to respond to and restore incidents within the timeframes set out in the table below. These times are not guaranteed and there are situations (see examples in Appendix 1) where longer timeframes are reasonably required. ...Queue Grouping Metrics
Background Some customers may have excessive numbers of Genesys Cloud queues defined due to the nature of their business and or various legacy reasons. Managing hundreds of queues can present challenges in finding, sorting and filtering queue related ...End User Licence Agreement (EULA)
End User Licence Agreement – Customer Science Insights Platform The Customer Science Insights Platform referred to as the CSI platform and its associated applications and related services, websites and tools (together the Platform) is owned and ...Genesys Cloud OAuth for Genesys Adapter
Introduction These instructions are to be used to complete the necessary configuration of the Genesys Cloud instance required to allow the Customer Science Group Genesys Adapter to extract the required analytical data from your dedicated Genesys ...