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Agent Status
contactcentredb.agentstatus Description Columns Name Type Default Nullable Children Parents Comment AgentARN varchar(255) false UserName varchar(255) true Queue varchar(255) true RoutingProfile varchar(255) true Timestamp timestamp without time zone ...
public.partsumm_agent
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false conversationid varchar(50) true conversationstartdate timestamp without time zone false conversationstartdateltc timestamp without time zone true ...
Release Notes
Customer Science releases regular updates to our Genesys Adapter and associated CXiaaS offerings. Please review to understand our current releases: January 2026 January 2026 Version v3.57.3 - January 21, 2026 New Features Teams webhook notifications ...
public.vwsurveydata
Description Survey Data View Table Definition CREATE VIEW vwsurveydata AS ( SELECT surveydata.surveyid, surveydata.conversationid, surveydata.surveyformid, surveydata.surveyname, surveydata.agentid, agent.name AS agentname, agent.department AS ...
public.mvwevaluationoverview
Description Backward compatibility alias for vwEvaluationOverview - DEPRECATED: Use vwEvaluationOverview instead Table Definition CREATE VIEW mvwevaluationoverview AS ( SELECT vwevaluationoverview.keyid, vwevaluationoverview.conversationid, ...