Agent Status History

Agent Status History

contactcentredb.agentstatushistory

Description

Columns

Name Type Default Nullable Children Parents Comment
AgentARN varchar(255) false
Timestamp timestamp without time zone false
UserName varchar(255) true
Queue varchar(255) true
RoutingProfile varchar(255) true
Status varchar(255) true
Channel varchar(255) true
ContactId varchar(255) true
InitiationMethod varchar(255) true
ContactState varchar(255) true
db_last_updated timestamp without time zone true
UserShortName varchar true

Constraints

Name Type Definition
pk_agentstatushistory PRIMARY KEY PRIMARY KEY (“AgentARN”, “Timestamp”)

Indexes

Name Definition
pk_agentstatushistory CREATE UNIQUE INDEX pk_agentstatushistory ON contactcentredb.agentstatushistory USING btree (“AgentARN”, “Timestamp”)

Generated by tbls


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