August 2024 Release

August 2024 Release

Features:

  • Presence Definitions Sync Fix: Presence definitions now sync across all divisions, ensuring consistent updates to the userpresencedata table.
  • New JobMinimumDefinition Table: Introduced to track look-back and look-forward spans, enhancing the accuracy of jobs reliant on the jobdatadictionary.
  • Expanded Data Support: Added isfulldayrequest to vwtimeoffData for leave tracking, and phrasecount to convvoiceoverviewdata to capture voice interaction details.

Improvements:

  • MaxSyncSpan and Evaluation Logic: Corrected logic for syncing adherence data, impacting tables such as adherencedata and evaluationdata.
  • Adherence Job Fixes: Ensured proper database updates in adherence-related tables, syncing to midnight for consistency.
  • Real-time Sync Enhancements: Improved stability by addressing socket handling in user syncs, benefiting usersyncdata.

Bug Fixes:

  • UserQueueMappings Cleanup: Fixed old entry removal issues in userqueuemappings to ensure sync accuracy.
  • ODContactList Bug: Resolved column creation errors in odcontactlist, ensuring successful table alterations.
  • Safe Data Sync: Enhanced safety syncs for mvwconvvoiceoverviewdata, mvwconvvoicetopicdata, and mvwconvvoicesentimentdata during the install process, improving bulk data operations.

These updates ensure more accurate data handling across various tables, resulting in improved adherence tracking, job synchronization, and real-time performance.

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