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Logo Amazon Connect Data Dictionary Tables Name Columns Comment Type contactcentredb.queueobservations 13 BASE TABLE contactcentredb.queuemetrics 42 BASE TABLE contactcentredb.usergroups 15 BASE TABLE contactcentredb.agentstatus 12 BASE TABLE ...
Contact Trace Records
contactcentredb.contacttracerecords Description Columns Name Type Default Nullable Children Parents Comment ContactId varchar(255) false AgentName varchar(255) true AfterContactWorkDuration integer true AgentInteractionDuration integer true ...
public.convvoicesummarydata
Description AI-generated summaries for voice conversations from Genesys Cloud Speech and Text Analytics Columns Name Type Default Nullable Children Parents Comment keyid varchar(150) false Primary key composed of conversation ID, summary type, and ...
public.vwcopilotsummaryinsights
Description Copilot summary insights with usage context Table Definition CREATE VIEW vwcopilotsummaryinsights AS ( SELECT cs.conversationid, cs.conversationstartdate, cs.conversationenddate, cs.conversationstartdateltc, cs.conversationenddateltc, ...
public.vwcopilotusagedata
Description Copilot usage analytics with user and queue context Table Definition CREATE VIEW vwcopilotusagedata AS ( SELECT cu.keyid, cu.conversationid, cu.summaryid, cu.usagedate, cu.userid, ud.name AS agent_name, ud.username AS agent_username, ...