Related Articles
Contact Trace Records
contactcentredb.contacttracerecords Description Columns Name Type Default Nullable Children Parents Comment ContactId varchar(255) false AgentName varchar(255) true AfterContactWorkDuration integer true AgentInteractionDuration integer true ...
README
Logo Amazon Connect Data Dictionary Tables Name Columns Comment Type contactcentredb.queueobservations 13 BASE TABLE contactcentredb.queuemetrics 42 BASE TABLE contactcentredb.usergroups 15 BASE TABLE contactcentredb.agentstatus 12 BASE TABLE ...
Matched Category
contactcentredb.matched_category Description Columns Name Type Default Nullable Children Parents Comment contact_id varchar(255) false category varchar(255) false db_last_updated timestamp without time zone true Constraints Name Type Definition ...
Release Notes
Customer Science releases regular updates to our Genesys Adapter and associated CXiaaS offerings. Please review to understand our current releases: July 2025 July 2025 Version v3.48.6.0 - July 10, 2025 Data Consistency Improvements Enhanced contact ...
README
Logo Genesys Adapter Data Dictionary Tables Name Columns Comment Type public.tabledefinitions 5 Subscription Detailed Data BASE TABLE public.activeqmembersdata 9 Historical Active Membership of Queues BASE TABLE public.activitycodedetails 11 Activity ...