The CSI Platform has been upgraded to Grafana 13.x. This upgrade modernises the reporting and dashboard foundation used by CSI and brings forward the major Grafana improvements introduced across Grafana 11.x, 12.x, and 13.x.

The upgrade is focused on performance, security, reliability, dashboard usability, administration, and long-term supportability. Existing CSI dashboards, public dashboard URLs, user permissions, data collection jobs, integrations, and reporting databases continue to operate normally.

• Faster and more responsive dashboard experience.
• More modern dashboard editing and layout behavior.
• Improved visualisation options and better panel recommendations.
• Better support for dashboard governance, recovery, and lifecycle management.
• Improved alerting administration, reliability, and auditability.
• Improved platform security through updated dependencies and newer Grafana security controls.
• Improved long-term supportability by moving CSI onto the current Grafana major release line.

The following capabilities are included in the Grafana 11.x to 13.x platform foundation. Some features are available automatically, while others depend on CSI configuration, Grafana edition, feature availability, customer permissions, data source type, or whether the capability is enabled for a specific environment.

• Dynamic dashboards are now generally available in Grafana 13. Existing dashboards use the newer layout engine, editing experience, and dashboard structure automatically when opened.
• Git Sync for dashboards and folders is generally available, supporting dashboard-as-code workflows for environments where Git-based dashboard governance is enabled.
• Dashboard restore is generally available, allowing recently deleted dashboards to be recovered without rebuilding them from scratch.
• Dashboard templates and suggested dashboards provide faster dashboard creation paths where enabled.
• Saved queries allow reusable query definitions and faster panel creation where the saved-query workflow is enabled.
• Dashboard controls have been improved to reduce crowded toolbars and make dashboards easier to read.
• Quick filters and grouping improve dashboard exploration where enabled.
• Dashboard variables and transformations have broader support, including variables in transformations, mapping variables to multiple values, and improved filtering of query variable values.
• Dashboard subfolders improve content organisation and navigation.
• Scenes-powered dashboards improve dashboard architecture, editing, scrolling, time picker behavior, and full-screen display behavior.
• Time range pan and zoom improves dashboard exploration for time-based data.

• Dynamic visualisation suggestions help users choose better chart types for their data.
• The revamped Gauge visualisation is generally available.
• The new table visualisation introduces performance and usability improvements.
• Table visualisation improvements include text wrapping, improved cell inspection, frozen columns, and additional cell types where available.
• The XY chart visualisation is generally available.
• Canvas visualisations have improved flowcharting, connector styling, rotation, snapping, data links, and one-click actions.
• Visualisation actions are generally available, allowing dashboard panels to trigger supported actions where configured.
• Table action cells allow actions to be triggered from table rows where enabled.
• WebGL-powered geomap marker layers improve map performance and stability for larger datasets.
• Legend limits improve clarity and rendering performance for panels with very large numbers of series.
• Panel styles and copy/paste styling improve consistency and speed when configuring dashboards.
• Annotation improvements include better control, clearer display, clustering, and more granular time-region scheduling using Cron syntax.
• Graphviz panel support is available in preview for interactive diagrams where the plugin is enabled.

• New and improved transformations include transpose, group to nested tables, format string, cumulative calculations, window calculations, regression/trendline analysis, and broader dashboard-variable support.
• SQL expressions allow users to combine and transform data from multiple queries using familiar SQL-style logic where enabled.
• Query editor improvements provide a clearer view of queries, expressions, transformations, and related alerting context.
• Visual query builders have improved support for time-series macros in SQL data sources.

• Logs Drilldown improvements make log exploration easier and more flexible.
• Traces Drilldown is generally available, providing a queryless workflow for distributed tracing analysis where trace data is connected.
• Investigations provide a unified workspace for bringing related signals together during troubleshooting where enabled.
• The logs visualisation has been redesigned for better performance, display options, and browsing.
• Logs Context has been rebuilt with improved surrounding-log exploration.
• Explore improvements include log filtering, log pinning, and forward-direction Loki search.
• Logs Drilldown now supports saving and resuming log explorations where enabled.
• OpenTelemetry log lines have improved display handling.

• Alert rule management has been redesigned for faster and easier rule discovery.
• Centralised alert history provides a clearer view of alert state changes over time.
• Alert rule version history allows historical alert rules to be viewed, compared, and restored.
• Alert notification settings and notification policies have improved role-based access controls.
• Silences have improved role-based access control.
• Active Time Intervals replace the older Mute Timings naming and improve alert scheduling clarity.
• Alert rules can be imported from Prometheus YAML where supported.
• Pending periods have been added to alert states.
• Alerting notification APIs have improved provenance support for managed resources.

• Grafana Advisor is generally available and can identify health issues such as failing data source checks, outdated plugins, and misconfigured SSO settings.
• Grafana has completed migration from API keys to service accounts for improved security.
• Strong password policy support is available for environments using Grafana-managed authentication.
• SCIM user and team provisioning improves identity lifecycle management where enabled.
• SCIM configuration UI simplifies provisioning setup where supported.
• OAuth, SAML, and LDAP configuration options have been improved, including organisation-role mapping, OpenID Connect discovery support, SAML setup simplification, and LDAP API support.
• Entra Workload Identity support improves security for supported Azure-based deployments.
• Private Data Source Connect support improves secure connectivity to private data sources where available.
• Plugin isolation and process environment hardening reduce unnecessary exposure of host environment variables to plugins.
• Updated Grafana dependencies and third-party libraries improve security posture and supportability.

• CloudWatch query improvements include OpenSearch PPL and OpenSearch SQL support for CloudWatch Logs Insights, syntax highlighting, query suggestions, query samples, and cross-account querying improvements.
• Elasticsearch support includes cross-cluster search and newer raw-query options such as DSL and ES|QL where enabled.
• SQL data source query builder improvements apply to common SQL data sources such as PostgreSQL, MySQL, and Microsoft SQL Server.
• BigQuery supports service account impersonation for stronger security.
• Honeycomb raw query support improves advanced querying.
• Additional data source capabilities introduced across Grafana 11.x to 13.x include Zendesk, Catchpoint, Yugabyte, LogicMonitor, IBM DB2, Zabbix improvements, Google Sheets default spreadsheets, and other plugin updates where enabled and licensed.

• Grafana Assistant capabilities are available for dashboard creation, dashboard templates, suggested dashboards, SQL expressions, and telemetry analysis where enabled.
• These AI-assisted capabilities are optional and depend on platform configuration, edition, and customer environment settings.

• Improved dashboard rendering and responsiveness.
• Better map rendering performance through WebGL-powered geomaps.
• Improved visualisation performance for large tables, large legends, and logs.
• Improved PDF export and report rendering behavior where reporting features are enabled.
• Updated platform dependencies and Grafana internals improve reliability and maintainability.

• Multiple Grafana security patches and dependency updates.
• Updated third-party libraries.
• Platform hardening improvements.
• Improved authentication, provisioning, and access-management capabilities available for supported environments.
• Reduced reliance on legacy API key patterns through service-account based access.

No customer action is required for the standard CSI upgrade.

Existing dashboards, public dashboard URLs, user permissions, reporting views, scheduled data collection, and integrations continue to operate normally. Some new Grafana features may not appear immediately if they are edition-specific, require configuration, rely on specific data sources, or are not enabled for the CSI environment.

• No impact to CSI data collection.
• No impact to Genesys Cloud integrations.
• No impact to PostgreSQL reporting databases.
• No impact to AWS hosting infrastructure.
• No customer-side database schema changes are required for this platform upgrade.

• Customers may notice a refreshed dashboard editing and management experience.
• Customers may notice improved dashboard responsiveness and visualisation behavior.
• Dashboard administrators may see additional management, alerting, and governance options depending on permissions.
• CSI Support will continue to validate dashboards and platform behavior after deployment.
• Any customer-specific enablement of optional Grafana features should be reviewed separately before use in production.

• Grafana official "What's new" index
• Grafana 13.0 release notes
• Grafana 12.4 release notes
• Grafana 12.3 release notes
• Grafana 12.2 release notes
• Grafana 12.1 release notes
• Grafana 12.0 release notes
• Grafana 11.6 release notes
• Grafana 11.5 release notes
• Grafana 11.4 release notes
• Grafana 11.3 release notes
• Grafana 11.2 release notes
• Grafana 11.1 release notes
• Grafana 11.0 release notes