CSI Roadmap and Backlog

CSI Roadmap and Backlog

Audience
Feature
Estimated Release Date

Status
Comments
Customer
CSI: Timeshift plugin
March 2025
Limited Release
Currently being delivered in limited beta - contact support for more information
Architecture
Genesys Adapter: Upgrade legacy licensing server
March 2025
Testing
Currently in QA
Customer
Genesys Adapter: Automated Permissions update
March 2025
Testing
Currently in QA
Customer
CSI: Realtime Team/Agent Dashboard
March 2025
Unscheduled
De-prioritised
Customer
CSI: Voice Analytics Sentinment Dashboard
March 2025
Unscheduled
De-prioritised





Customer
Genesys Adapter: Co-Pilot Integration
April 2025
Scoping and Delivery

Customer
Genesys Adapter: Realtime Streaming Metrics
April 2025
Scoping and Delivery

Customer
COPC Benchmarking data
April 2025
Scoping and Delivery

 Customer
 CSI: Feature Use Dashboard
 April 2025
 In Development





Customer
Temporal database assets

Upcoming Scoping