Audience | Feature | Estimated Release Date | Status | Comments |
Customer | CSI: Timeshift plugin | March 2025 | Limited Release | Currently being delivered in limited beta - contact support for more information |
Architecture | Genesys Adapter: Upgrade legacy licensing server | March 2025 | Testing | Currently in QA |
Customer | Genesys Adapter: Automated Permissions update | March 2025 | Testing | Currently in QA |
Customer | CSI: Realtime Team/Agent Dashboard | March 2025 | Unscheduled | De-prioritised |
Customer | CSI: Voice Analytics Sentinment Dashboard | March 2025 | Unscheduled | De-prioritised |
Customer | Genesys Adapter: Co-Pilot Integration | April 2025 | Scoping and Delivery | |
Customer | Genesys Adapter: Realtime Streaming Metrics | April 2025 | Scoping and Delivery | |
Customer | COPC Benchmarking data | April 2025 | Scoping and Delivery | |
Customer | CSI: Feature Use Dashboard | April 2025 | In Development | |
Customer | Temporal database assets | Upcoming Scoping |