July 2024 Release

July 2024 Release

  • Features

    • Changed Adherence Data Endpoint: Updated adherence endpoints, impacting all adherence tables. Disclaimer: This update requires a full resync of data, which will be updated automatically.
    • Enhanced MVWCONVVOICE*DATA: Added division and phrase count to mvwconvvoiceoverviewdata and related tables.
    • Configurable Look Back Span: Implemented configurable look back span for all jobs, ensuring better consistency with historical data syncs to prevent missing historical data when updated inside Genesys Cloud.

  • Improvements

    • Improved Segment Time Precision: Enhanced segment time details in detailedinteractiondata to include milliseconds for more accurate interaction timing.
    • Enhanced Queue Time Precision: Updated convsummarydata to include milliseconds in queue time, ensuring finer time measurement.
    • Bulk Merge for Snowflake: Changed bulk merge operations to return "successful" instead of "true" for clarity.
    • Refined API Call: Optimized API calls for real-time interactions, especially in scenarios with large queue depths.
    • Performance Optimization: Introduced performance optimization for interactions to enable more efficient handling of large numbers of conversation IDs.
    • Updated install timeouts: Increased database timeouts for install process to allow long running batch processes to complete

  • Bug Fixes

    • Additional Joins and Fields: Included numerous extra joins and associated fields into views.
    • Nullable Fields in CONVVOICE*: Resolved issues with nullable fields in convvoiceoverviewdata and related tables.
    • Maxdate Logic in User Presence Data: Resolved issues with maxdate logic in userpresencedata sync.
    • Extra Monitoring for Debugging: Enabled additional monitoring for debugging real-time thread errors.\
    • Address errors during Install: Delivered patches to address errors in materialized views

    • Related Articles

    • Release Notes

      Customer Science releases regular updates to our Genesys Adapter and associated CXiaaS offerings. Please review to understand our current releases: November 2024 November 2024 November 21, 2024 — Version 3.37.0 Bug Fixes Isolate OfferedForecast from ...

    • May 2024 Release

      Features Implement automated data dictionary Say hello to streamlined data management with our automated data dictionary feature, making it easier than ever to organize and understand your data. Implement first iteration of Version control in Schema ...

    • June 2024 Release

      Features Implement automated data dictionary Say hello to streamlined data management with our automated data dictionary feature, making it easier than ever to organize and understand your data. Implement first iteration of Version control in Schema ...

    • August 2024 Release

      Features: Presence Definitions Sync Fix: Presence definitions now sync across all divisions, ensuring consistent updates to the userpresencedata table. New JobMinimumDefinition Table: Introduced to track look-back and look-forward spans, enhancing ...

    • 3.34

      Release Notes - Version 3.34.0 Features: Service Goal Details Job Addition: Added a new job that provides detailed insights into service goals, improving reporting and performance tracking for workforce management. Learning APIs Added: Integrated new ...