July 2024 Release

July 2024 Release

  • Features

    • Changed Adherence Data Endpoint: Updated adherence endpoints, impacting all adherence tables. Disclaimer: This update requires a full resync of data, which will be updated automatically.
    • Enhanced MVWCONVVOICE*DATA: Added division and phrase count to mvwconvvoiceoverviewdata and related tables.
    • Configurable Look Back Span: Implemented configurable look back span for all jobs, ensuring better consistency with historical data syncs to prevent missing historical data when updated inside Genesys Cloud.

  • Improvements

    • Improved Segment Time Precision: Enhanced segment time details in detailedinteractiondata to include milliseconds for more accurate interaction timing.
    • Enhanced Queue Time Precision: Updated convsummarydata to include milliseconds in queue time, ensuring finer time measurement.
    • Bulk Merge for Snowflake: Changed bulk merge operations to return "successful" instead of "true" for clarity.
    • Refined API Call: Optimized API calls for real-time interactions, especially in scenarios with large queue depths.
    • Performance Optimization: Introduced performance optimization for interactions to enable more efficient handling of large numbers of conversation IDs.
    • Updated install timeouts: Increased database timeouts for install process to allow long running batch processes to complete

  • Bug Fixes

    • Additional Joins and Fields: Included numerous extra joins and associated fields into views.
    • Nullable Fields in CONVVOICE*: Resolved issues with nullable fields in convvoiceoverviewdata and related tables.
    • Maxdate Logic in User Presence Data: Resolved issues with maxdate logic in userpresencedata sync.
    • Extra Monitoring for Debugging: Enabled additional monitoring for debugging real-time thread errors.\
    • Address errors during Install: Delivered patches to address errors in materialized views