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Logo Amazon Connect Data Dictionary Tables Name Columns Comment Type contactcentredb.queueobservations 13 BASE TABLE contactcentredb.queuemetrics 42 BASE TABLE contactcentredb.usergroups 15 BASE TABLE contactcentredb.agentstatus 12 BASE TABLE ...
CSI - Customer Hosted Deployment Requirements
Overview Document Purpose: This document outlines the infrastructure and configuration requirements for deploying the CSI (Genesys Cloud Data Adapter) platform in a customer-hosted environment. The platform synchronises Genesys Cloud operational and ...
public.vwknowledgecategory
Description Knowledge base categories with KB context, document statistics, feedback metrics, and hierarchy information Table Definition CREATE VIEW vwknowledgecategory AS ( SELECT cat.id AS category_id, cat.name AS category_name, cat.description AS ...
public.vwactivitycodedetails
Description Activity code lookup data Table Definition CREATE VIEW vwactivitycodedetails AS ( SELECT activitycodedetails.keyid, activitycodedetails.id, activitycodedetails.businessunitid, activitycodedetails.name, activitycodedetails.active, ...
public.vwknowledgedocument
Description Comprehensive view of knowledge documents with knowledge base, category context, and feedback statistics Table Definition CREATE VIEW vwknowledgedocument AS ( SELECT doc.id, doc.title, doc.visible, doc.state, doc.datecreated AS ...