June 2024 Release

June 2024 Release

Features

  1. Implement automated data dictionary  
    Say hello to streamlined data management with our automated data dictionary feature, making it easier than ever to organize and understand your data. 
  2. Implement first iteration of Version control in Schema
    1. Introducing the first iteration of version control in Schema, empowering us with better control and management over our data schemas.
  3. Implement syncing of after call work notes
    1. Seamlessly sync after call work notes for enhanced post-interaction management and follow-up. 

Improvements

  1. Uplift database views
    1. Enjoy enhanced database views now inclusive of division support and real-time user presence details, offering you richer insights into your data. 
  2. Adherence Logic Enhancement:
    1. We've uplifted adherence logic to link adherence events to active scheduled tasks, ensuring smoother operations and scheduling.
  3. Enhanced Schedule Data
    1. Now featuring the 'shiftstartdateltc' field for improved scheduling precision. 
  4. Offered Forecast Grouping
    1. Now supports grouping offered forecast data by queues for better organization and analysis. 
  5. Uplift Presence Details to replace deprecated API
  6. Queue and Presence Details Enhancement
    1. Enjoy uplifted queue and presence details with added division support, account owner field extraction, and more. 
  7. Outbound Contact Lists Uplift
    1. Experience enhanced outbound contact lists with improved diffing mechanisms for smoother and more efficient updates. 
  8. Genesys Provided Fields: We've uplifted new Genesys provided fields in schemas for enriched data insights. 

Bug Fixes

  1. Schema Discrepancies:

    1. Addressed discrepancies between database types for smoother operations. 

  2. Snowflake Issues

    1. Resolved discrepancies related to illegal characters, quotes, and lowercase characters in Snowflake. 

  3. Group Details Cleanup

    1. Ensured accurate removal of old members from group details. 

  4. Schema References

    1. Replaced all hardcoded schema references in the database schema for improved flexibility. 


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    • Release Notes

      Customer Science releases regular updates to our Genesys Adapter and associated CXiaaS offerings. Please review to understand our current releases: August 2024 Release July 2024 Release June 2024 Release May 2024 Release

    • May 2024 Release

      Features Implement automated data dictionary Say hello to streamlined data management with our automated data dictionary feature, making it easier than ever to organize and understand your data. Implement first iteration of Version control in Schema ...

    • July 2024 Release

      Features Changed Adherence Data Endpoint: Updated adherence endpoints, impacting all adherence tables. Disclaimer: This update requires a full resync of data, which will be updated automatically. Enhanced MVWCONVVOICE*DATA: Added division and phrase ...

    • August 2024 Release

      Features: Presence Definitions Sync Fix: Presence definitions now sync across all divisions, ensuring consistent updates to the userpresencedata table. New JobMinimumDefinition Table: Introduced to track look-back and look-forward spans, enhancing ...

    • public.vwevaldata

      Description See Evaluation Data Table Definition CREATE VIEW vwevaldata AS ( SELECT DISTINCT ed.keyid, ed.agenthasread, ed.assigneddate, ed.assigneddateltc, ed.conversationid, ed.evaluationformid, ed.evaluationid, ed.evaluatorid, ed.releasedate, ...