public.chatdata

public.chatdata

Description

Chat Data

Columns

Name Type Default Nullable Children Parents Comment
keyid varchar(50) false
conversationid varchar(50) true Conversation GUID
conversationstart timestamp without time zone true Conversation Start Date (UTC)
conversationstartltc timestamp without time zone true Conversation Start Date (LTC)
userid varchar(50) true User GUID
chatinitiatedby varchar(10) true Chat Started By (Agent/Remote)
agentchatcount integer true Agent Chat Count
agentchattotal numeric(20,0) true Agent Chat Response Total Time (Seconds)
agentchatmax numeric(20,0) true Agent Chat Response Max Time (Seconds)
agentchatmin numeric(20,0) true Agent Chat Response Min Time (Seconds)
agenthasread numeric(20,2) true
custchatcount integer true Customer Chat Count
custchattotal numeric(20,0) true Customer Chat Response Total Time (Seconds)
custchatmax numeric(20,0) true Customer Chat Response Max Time (Seconds)
custchatmin numeric(20,0) true Customer Chat Response Min Time (Seconds)
updated timestamp without time zone true Date Row Updated (UTC)

Constraints

Name Type Definition
chatdata_pkey PRIMARY KEY PRIMARY KEY (keyid)

Indexes

Name Definition
chatdata_pkey CREATE UNIQUE INDEX chatdata_pkey ON public.chatdata USING btree (keyid)

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