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public.subuserusagedata
Description Subscription Detailed Data Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false Primary Key date timestamp without time zone true Date userlogin varchar(50) true User GUID licensename varchar(200) true ...
public.wfmauditdata
Description Audit Table for WFM Schedule Change Data Columns Name Type Default Nullable Children Parents Comment keyid varchar(150) false Primary Key modifiedby varchar(50) true Schedule GUID scheduleid varchar(50) true addorremove varchar(10) true ...
public.convsummarydata
Description Conversation Summary Data Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false conversationid varchar(50) true Conversation GUID conversationstartdate timestamp without time zone false Conversation Start ...
public.userpresencedetaileddata
Description User Presence Detailed Data Columns Name Type Default Nullable Children Parents Comment keyid varchar(255) false Primary Key userid varchar(50) true Agent GUID starttime timestamp without time zone false Start Time (UTC) starttimeltc ...
public.scheduledata
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false userid varchar(50) true Agent GUID buid varchar(50) true Business Unit GUID scheduleid varchar(50) true Schedule GUID shiftid integer true Shift GUID ...