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public.copilotusagedata
Description Copilot feature usage analytics data with full groupBy dimension support Columns Name Type Default Nullable Children Parents Comment keyid varchar(200) false Composite primary key: conversationid|summaryid|queueid|userid conversationid ...
public.vwcopilotsummaryinsights
Description Comprehensive view combining conversation summaries, AI-generated voice summaries, and copilot usage analytics for insights into summary effectiveness and usage patterns Table Definition CREATE VIEW vwcopilotsummaryinsights AS ( SELECT ...
public.vwcopilotusagedata
Description Comprehensive view of Copilot usage analytics with user and queue context for reporting and analysis Table Definition CREATE VIEW vwcopilotusagedata AS ( SELECT cu.keyid, cu.conversationid, cu.summaryid, cu.usagedate, cu.userid, ud.name ...
public.userpresencedetaileddata
Description User Presence Detailed Data Columns Name Type Default Nullable Children Parents Comment keyid varchar(255) false Primary Key userid varchar(50) true Agent GUID starttime timestamp without time zone false Start Time (UTC) starttimeltc ...
public.wfmauditdata
Description Audit Table for WFM Schedule Change Data Columns Name Type Default Nullable Children Parents Comment keyid varchar(150) false Primary Key modifiedby varchar(50) true Schedule GUID scheduleid varchar(50) true addorremove varchar(10) true ...