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public.flowoutcomedata
Description Conversation Flow Outcome Data Columns Name Type Default Nullable Children Parents Comment keyid varchar(255) false conversationid varchar(50) true Conversation GUID conversationstartdate timestamp without time zone false Conversation ...
public.scheduledata
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false userid varchar(50) true Agent GUID buid varchar(50) true Business Unit GUID scheduleid varchar(50) true Schedule GUID shiftid integer true Shift GUID ...
public.offeredforecastdata
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(150) false businessunitid varchar(50) true scheduleid varchar(50) true planninggroup varchar(50) true shorttermforecastid varchar(50) true startdate timestamp ...
public.vwcallabandonedsummary
Description Shows the details for abandoned calls in the detailed interaction data – Expands all the GUIDs with their lookups Table Definition CREATE VIEW vwcallabandonedsummary AS ( SELECT det.conversationid, det.conversationstartdate, ...
public.vwheadcountforecast
Description See HeadCountForecast - Expands all the GUIDs with their lookups Table Definition CREATE VIEW vwheadcountforecast AS ( SELECT hcf.businessunitid, bu.name AS businessunitname, hcf.planninggroup AS planninggroup_id, pg.name AS ...