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public.partsumm_agent
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false conversationid varchar(50) true participantid varchar(50) true purpose varchar(50) false mediatype varchar(50) true userid varchar(50) true queueid ...
public.partsumm_acd
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false conversationid varchar(50) true participantid varchar(50) true purpose varchar(50) false mediatype varchar(50) true userid varchar(50) true queueid ...
CXiaaS: Customer hosted installation
You can host our solution within your own nominated data centre cloud-hosted environment. All you need is a Linux or Windows Server and an SQL server of your choice. We install our adapter, provide available analytics templates for out-of-the-box ...
public.vwchatdata
Description See Chat Data - Expands all the GUIDs with their lookups Table Definition CREATE VIEW vwchatdata AS ( SELECT cd.conversationid, cd.conversationstart, cd.conversationstartltc, cd.userid, ud.name, ud.managerid, ud.managername, ...
public.chatdata
Description Chat Data Columns Name Type Default Nullable Children Parents Comment keyid varchar(50) false conversationid varchar(50) true Conversation GUID conversationstart timestamp without time zone true Conversation Start Date (UTC) ...