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README
Logo Amazon Connect Data Dictionary Tables Name Columns Comment Type contactcentredb.queueobservations 13 BASE TABLE contactcentredb.queuemetrics 42 BASE TABLE contactcentredb.usergroups 15 BASE TABLE contactcentredb.agentstatus 12 BASE TABLE ...
public.convvoiceoverviewdata
Description Voice Analysis Overview Data Columns Name Type Default Nullable Children Parents Comment keyid varchar(50) false Primary Key conversationid varchar(50) true Conversation GUID sentimentscore numeric(20,2) true Convesation Sentiment Score ...
public.detailedinteractiondata
Description Conversation Detailed Data Columns Name Type Default Nullable Children Parents Comment keyid varchar(255) false conversationid varchar(50) true Conversation GUID conversationstartdate timestamp without time zone false Conversation Start ...
public.vwdetailedinteractiondata
Description See DetailedInteractionData - Expands all the GUIDs with their lookups Table Definition CREATE VIEW vwdetailedinteractiondata AS ( SELECT di.keyid, di.conversationid, di.conversationstartdate, di.conversationstartdateltc, ...
CSI Roadmap and Backlog
Audience Feature Estimated Release Date Status Comments Customer CSI: Timeshift plugin March 2025 Limited Release Currently being delivered in limited beta - contact support for more information Architecture Genesys Adapter: Upgrade legacy licensing ...