3.34

3.34

Release Notes - Version 3.34.0

Features:

  • Service Goal Details Job Addition: Added a new job that provides detailed insights into service goals, improving reporting and performance tracking for workforce management.
  • Learning APIs Added: Integrated new learning APIs, enabling access to additional data and insights for workforce learning and development.
  • Support for dateHire in userdetails: Introduced the dateHire field to the userdetails table, enhancing user data tracking, especially for hire date analytics.

Improvements:

  • Real-Time Error Handling (Merged PR 223):
    • Description: Fixed an issue where the Real-Time job for queue data was running but not generating audit messaging, and no data was written to the database, with no job failure logged.
    • Changes: Enhanced error handling in the data method, now logging errors and retrying the job 3 times before failure. Added handling for null responses from Genesys Cloud caused by inactive queues.

Bug Fixes:

  • Removed scheduledata from vwadherencedataday views: Corrected an issue where scheduledata was incorrectly included in the vwadherencedataday views, improving adherence data accuracy.

This release focuses on enhanced error handling, new job additions, API integrations, and essential bug fixes to ensure better functionality and data management.


    • Related Articles

    • public.oauthusagedata

      Description Oauth Usage by Client ID per Day Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false Primary Key clientid varchar(50) true Oauth Client GUID rowdate timestamp without time zone true Date clientname ...

    • public.mvwevaluationgroupdata

      Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(50) false evaluationid varchar(50) true questiongroupid varchar(50) true questiongroupname varchar(200) true totalscore numeric(20,2) true maxtotalscore ...

    • public.scheduledetails

      Description Schedule Details Lookup Data Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false businessunitid varchar(50) true Schedule Business Unit GUID scheduleid varchar(50) true weekdate date true Schedule Week ...

    • public.hoursblockdata

      Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(200) false userid varchar(50) true startdate timestamp without time zone true startdateltc timestamp without time zone true enddate timestamp without time zone true ...

    • public.mumemberdata

      Description Columns Name Type Default Nullable Children Parents Comment id varchar(50) false muid varchar(50) false selfuri varchar(100) true updated timestamp without time zone true Constraints Name Type Definition mumemberdata_pkey PRIMARY KEY ...