3.34

3.34

Release Notes - Version 3.34.0

Features:

  • Service Goal Details Job Addition: Added a new job that provides detailed insights into service goals, improving reporting and performance tracking for workforce management.
  • Learning APIs Added: Integrated new learning APIs, enabling access to additional data and insights for workforce learning and development.
  • Support for dateHire in userdetails: Introduced the dateHire field to the userdetails table, enhancing user data tracking, especially for hire date analytics.

Improvements:

  • Real-Time Error Handling (Merged PR 223):
    • Description: Fixed an issue where the Real-Time job for queue data was running but not generating audit messaging, and no data was written to the database, with no job failure logged.
    • Changes: Enhanced error handling in the data method, now logging errors and retrying the job 3 times before failure. Added handling for null responses from Genesys Cloud caused by inactive queues.

Bug Fixes:

  • Removed scheduledata from vwadherencedataday views: Corrected an issue where scheduledata was incorrectly included in the vwadherencedataday views, improving adherence data accuracy.

This release focuses on enhanced error handling, new job additions, API integrations, and essential bug fixes to ensure better functionality and data management.


    • Related Articles

    • CSI Roadmap and Backlog

      Audience Feature Estimated Release Date Status Comments Customer CSI: Timeshift plugin March 2025 Limited Release Currently being delivered in limited beta - contact support for more information Architecture Genesys Adapter: Upgrade legacy licensing ...

    • Release Notes

      Customer Science releases regular updates to our Genesys Adapter and associated CXiaaS offerings. Please review to understand our current releases: August 2025 August 2025 Version v3.52.1 - August 08, 2025 Improvements Extended Date Field Updates ...

    • public.evalquestiondata

      Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(50) false evaluationid varchar(50) false evaluationformid varchar(50) false questiongroupid varchar(50) true questionid varchar(50) true answerid varchar(50) true ...

    • public.evaldata

      Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false conversationid varchar(50) false evaluationid varchar(50) false calibrationid varchar(50) true evaluationformid varchar(50) true evaluatorid varchar(50) ...

    • public.divisiondetails

      Description Columns Name Type Default Nullable Children Parents Comment id varchar(50) false name varchar(50) true homedivision varchar(50) true updated timestamp without time zone true Constraints Name Type Definition divisiondetails_pkey PRIMARY ...