3.34

3.34

Release Notes - Version 3.34.0

Features:

  • Service Goal Details Job Addition: Added a new job that provides detailed insights into service goals, improving reporting and performance tracking for workforce management.
  • Learning APIs Added: Integrated new learning APIs, enabling access to additional data and insights for workforce learning and development.
  • Support for dateHire in userdetails: Introduced the dateHire field to the userdetails table, enhancing user data tracking, especially for hire date analytics.

Improvements:

  • Real-Time Error Handling (Merged PR 223):
    • Description: Fixed an issue where the Real-Time job for queue data was running but not generating audit messaging, and no data was written to the database, with no job failure logged.
    • Changes: Enhanced error handling in the data method, now logging errors and retrying the job 3 times before failure. Added handling for null responses from Genesys Cloud caused by inactive queues.

Bug Fixes:

  • Removed scheduledata from vwadherencedataday views: Corrected an issue where scheduledata was incorrectly included in the vwadherencedataday views, improving adherence data accuracy.

This release focuses on enhanced error handling, new job additions, API integrations, and essential bug fixes to ensure better functionality and data management.


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