3.34

3.34

Release Notes - Version 3.34.0

Features:

  • Service Goal Details Job Addition: Added a new job that provides detailed insights into service goals, improving reporting and performance tracking for workforce management.
  • Learning APIs Added: Integrated new learning APIs, enabling access to additional data and insights for workforce learning and development.
  • Support for dateHire in userdetails: Introduced the dateHire field to the userdetails table, enhancing user data tracking, especially for hire date analytics.

Improvements:

  • Real-Time Error Handling (Merged PR 223):
    • Description: Fixed an issue where the Real-Time job for queue data was running but not generating audit messaging, and no data was written to the database, with no job failure logged.
    • Changes: Enhanced error handling in the data method, now logging errors and retrying the job 3 times before failure. Added handling for null responses from Genesys Cloud caused by inactive queues.

Bug Fixes:

  • Removed scheduledata from vwadherencedataday views: Corrected an issue where scheduledata was incorrectly included in the vwadherencedataday views, improving adherence data accuracy.

This release focuses on enhanced error handling, new job additions, API integrations, and essential bug fixes to ensure better functionality and data management.


    • Related Articles

    • public.queueinteractiondatamonthly

      Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(255) false direction varchar(50) true queueid varchar(50) true mediatype varchar(50) true wrapupcode varchar(255) true startdate timestamp without time zone true ...

    • public.queuerealtimeconvdata

      Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false conversationid varchar(50) true queueid varchar(50) true conversationstate varchar(50) true userid varchar(50) true media varchar(50) true direction ...

    • public.queueinteractiondatadaily

      Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(255) false direction varchar(50) true queueid varchar(50) true mediatype varchar(50) true wrapupcode varchar(255) true startdate timestamp without time zone true ...

    • public.queueinteractiondataweekly

      Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(255) false direction varchar(50) true queueid varchar(50) true mediatype varchar(50) true wrapupcode varchar(255) true startdate timestamp without time zone true ...

    • public.scheduledata

      Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false userid varchar(50) true Agent GUID buid varchar(50) true Business Unit GUID scheduleid varchar(50) true Schedule GUID shiftid integer true Shift GUID ...