public.vwdetailedinteractiondata

public.vwdetailedinteractiondata

Description

See DetailedInteractionData - Expands all the GUIDs with their lookups

Table Definition

CREATE VIEW vwdetailedinteractiondata AS (
 SELECT di.keyid,
    di.conversationid,
    di.conversationstartdate,
    di.conversationstartdateltc,
    di.conversationenddate,
    di.conversationenddateltc,
    di.conversationminmos,
    di.conversationminrfactor,
    di.originaldirection,
    di.participantid,
    di.participantname,
    di.purpose,
    di.mediatype,
    di.externaltag,
    di.ani,
    di.dnis,
    di.sessiondnis,
    di.edgeid,
    di.gencode,
    di.remotedisplayable,
    di.segmentstartdate,
    di.segmentstartdateltc,
    di.segmentenddate,
    di.segmentenddateltc,
    di.segmenttime,
    di.convtosegmentstarttime,
    di.convtosegmentendtime,
    (di.segmenttime / 86400.00) AS segmenttimeday,
    (di.convtosegmentstarttime / 86400.00) AS convtosegmentstarttimeday,
    (di.convtosegmentendtime / 86400.00) AS convtosegmentendtimeday,
    di.segmenttype,
    di.conference,
    di.disconnectiontype,
    di.wrapupcode,
    di.wrapupnote,
    wd.name AS wrapupdesc,
    di.recordingexists,
    di.sessionprovider,
    di.flowid,
    di.flowname,
    di.flowversion,
    di.flowtype,
    di.exitreason,
    di.entryreason,
    di.entrytype,
    di.transfertype,
    di.transfertargetname,
    di.queueid,
    qd.name AS queuename,
    di.userid,
    ud.name AS agentname,
    ud.managerid,
    ud.managername,
    di.issuedcallback,
    di.nflow,
    di.tivr,
    (di.tivr / 86400.00) AS tivrday,
    di.tflow,
    (di.tflow / 86400.00) AS tflowday,
    di.tflowdisconnect,
    (di.tflowdisconnect / 86400.00) AS tflowdisconnectday,
    di.tflowexit,
    (di.tflowexit / 86400.00) AS tflowexitday,
    di.tflowout,
    (di.tflowout / 86400.00) AS tflowoutday,
    di.tacd,
    (di.tacd / 86400.00) AS tacdday,
    di.tacw,
    (di.tacw / 86400.00) AS tacwday,
    di.talert,
    (di.talert / 86400.00) AS talertday,
    di.tanswered,
    (di.tanswered / 86400.00) AS tansweredday,
    di.ttalk,
    (di.ttalk / 86400.00) AS ttalkday,
    di.ttalkcomplete,
    (di.ttalkcomplete / 86400.00) AS ttalkcompleteday,
    di.thandle,
    (di.thandle / 86400.00) AS thandleday,
    di.tcontacting,
    (di.tcontacting / 86400.00) AS tcontactingday,
    di.tdialing,
    (di.tdialing / 86400.00) AS tdialingday,
    di.tnotresponding,
    (di.tnotresponding / 86400.00) AS tnotrespondingday,
    di.tabandon,
    (di.tabandon / 86400.00) AS tabandonday,
    di.theld,
    (di.theld / 86400.00) AS theldday,
    di.theldcomplete,
    (di.theldcomplete / 86400.00) AS theldcompleteday,
    di.tvoicemail,
    (di.tvoicemail / 86400.00) AS tvoicemailday,
    di.tmonitoring,
    (di.tmonitoring / 86400.00) AS tmonitoringday,
    di.noffered,
    di.nconnected,
    di.nconsult,
    di.nconsulttransferred,
    di.ntransferred,
    di.nblindtransferred,
    di.nerror,
    di.noutbound,
    di.nstatetransitionerror,
    di.noversla,
    di.nbotinteractions,
    di.tpark,
    di.tparkcomplete,
    di.sessiondirection,
    di.segdestinationconversationid,
    di.updated
   FROM (((detailedinteractiondata di
     LEFT JOIN vwuserdetail ud ON (((ud.id)::text = (di.userid)::text)))
     LEFT JOIN queuedetails qd ON (((qd.id)::text = (di.queueid)::text)))
     LEFT JOIN wrapupdetails wd ON (((wd.id)::text = (di.wrapupcode)::text)))
)

Columns

Name Type Default Nullable Children Parents Comment
keyid varchar(255) true Key GUID
conversationid varchar(50) true Conversation GUID
conversationstartdate timestamp without time zone true Conversation Start Date (UTC)
conversationstartdateltc timestamp without time zone true Conversation Start Date (UTC)
conversationenddate timestamp without time zone true Conversation End Date (UTC)
conversationenddateltc timestamp without time zone true Conversation End Date (LTC)
conversationminmos numeric(20,2) true Conversation Min MOS
conversationminrfactor numeric(20,2) true Conversation Min RFactor
originaldirection varchar(50) true Conversation Original Direction
participantid varchar(50) true Conversation Participant GUID
participantname varchar(255) true Conversation Participant Name
purpose varchar(50) true Conversation Segment Purpose
mediatype varchar(50) true Conversation Segment Media Type
externaltag varchar(50) true
ani varchar(400) true Conversation Segment ANI
dnis varchar(400) true Conversation Segment DNIS
sessiondnis varchar(400) true Conversation Segment Session DNIS
edgeid varchar(50) true Conversation Segment Edge GUID
gencode varchar(20) true Conversation Segment (Admin Code - Internal Use Only)
remotedisplayable varchar(255) true Conversation Segment Remote Displayable
segmentstartdate timestamp without time zone true Conversation Segment Start Date (UTC)
segmentstartdateltc timestamp without time zone true Conversation Segment Start Date (LTC)
segmentenddate timestamp without time zone true
segmentenddateltc timestamp without time zone true
segmenttime numeric(20,2) true Conversation Segment Total Time Sec(s)
convtosegmentstarttime numeric(20,2) true Conversation Segment Time From Start of Conversation to Start of Segment
convtosegmentendtime numeric(20,2) true Conversation Segment Time From Start of Conversation to End of Segment
segmenttimeday numeric true
convtosegmentstarttimeday numeric true
convtosegmentendtimeday numeric true
segmenttype varchar(50) true Conversation Segment Type
conference bit(1) true Conversation Segment Conference (True/False)
disconnectiontype varchar(50) true Conversation Segment Disconnection Type
wrapupcode varchar(255) true Conversation Segment Wrapup Code GUID
wrapupnote text true Conversation Segment Wrapup Notes
wrapupdesc varchar(255) true
recordingexists bit(1) true Conversation Segment Recording Exists (True/False)
sessionprovider varchar(50) true Conversation Segment Session Source
flowid varchar(50) true Conversation Segment Flow GUID
flowname varchar(255) true Conversation Segment Flow Name
flowversion numeric(20,2) true Conversation Segment Flow Version
flowtype varchar(50) true Conversation Segment Flow Type
exitreason varchar(100) true Conversation Segment Exit Reason
entryreason varchar(500) true Conversation Segment Entry Reason
entrytype varchar(50) true Conversation Segment Entry Type
transfertype varchar(50) true Conversation Segment Division GUID
transfertargetname varchar(255) true Conversation Segment Transfer Target Name
queueid varchar(50) true Conversation Segment Queue GUID
queuename varchar(255) true
userid varchar(50) true Conversation Segment Queue GUID
agentname varchar(200) true Agent Name
managerid varchar(50) true Manager GUID
managername varchar(200) true Manager Name
issuedcallback bit(1) true Conversation Segment Callback Requested ?
nflow integer true Conversation Count of Flows
tivr numeric(20,2) true Conversation Total IVR Time (Seconds)
tivrday numeric true
tflow numeric(20,2) true Conversation Total Flow Time (Seconds)
tflowday numeric true Conversation Total Flow Time (Seconds)
tflowdisconnect numeric(20,2) true Conversation Total Flow Time before Disconnection
tflowdisconnectday numeric true Conversation Total Flow Time before Disconnection
tflowexit numeric(20,2) true Conversation Total Flow Time before exit
tflowexitday numeric true Conversation Total Flow Time before exit
tflowout numeric(20,2) true Conversation Total Flow Out Time (Seconds)
tflowoutday numeric true Conversation Total Flow Out Time (Day)
tacd numeric(20,2) true Conversation Total Queing Time (Seconds)
tacdday numeric true
tacw numeric(20,2) true Conversation Total ACW Time (Seconds)
tacwday numeric true
talert numeric(20,2) true Conversation Total Agent Alerting Time (Seconds)
talertday numeric true Conversation Total Agent Alerting Time (Day)
tanswered numeric(20,2) true Conversation Total Answer Time (Seconds)
tansweredday numeric true
ttalk numeric(20,2) true Conversation Total Talk Time (Seconds)
ttalkday numeric true
ttalkcomplete numeric(20,2) true Conversation Total Talk Time (Seconds)
ttalkcompleteday numeric true
thandle numeric(20,2) true Conversation Total Handle Time (Seconds)
thandleday numeric true Conversation Total Handle Time (Day)
tcontacting numeric(20,2) true Conversation Total Contacting Time (Seconds)
tcontactingday numeric true
tdialing numeric(20,2) true Conversation Total Dialing Time (Seconds)
tdialingday numeric true Conversation Total Dialing Time (Day)
tnotresponding numeric(20,2) true Conversation Total Not Responding Time (Seconds)
tnotrespondingday numeric true Conversation Total Not Responding Time (Day)
tabandon numeric(20,2) true Conversation Total Abandon Time (Seconds)
tabandonday numeric true Conversation Total Abandon Time (Day)
theld numeric(20,2) true Conversation Total Held Time (Seconds)
theldday numeric true Conversation Total Held Time (Day)
theldcomplete numeric(20,2) true Conversation Total Held Time (Seconds)
theldcompleteday numeric true Conversation Total Held Time (Day)
tvoicemail numeric(20,2) true Conversation Total Voice Mail Time (Seconds)
tvoicemailday numeric true
tmonitoring numeric(20,2) true Conversation Total Monitoring Time (Seconds)
tmonitoringday numeric true Conversation Total Monitoring Time (Day)
noffered integer true Conversation Total Offered Count
nconnected integer true
nconsult integer true Conversation Total Consults Count
nconsulttransferred integer true Conversation Total Consult Transferred Count
ntransferred integer true Conversation Total Transferred Count
nblindtransferred integer true Conversation Total Blind Transferred Count
nerror integer true Conversation Total Error Count
noutbound integer true Conversation Total OutBound Count
nstatetransitionerror integer true Conversation Total Trans Error Count
noversla integer true Conversation Total Count Answered Over SLA Time (Seconds)
nbotinteractions integer true Conversation Total Bot Interaction Count
tpark numeric(20,2) true Conversation Total Parked Time (Seconds)
tparkcomplete numeric(20,2) true Conversation Total Parked Time (Day)
sessiondirection varchar(50) true Conversation Segment Session Direction
segdestinationconversationid varchar(50) true Conversation Segment Destination Conversation GUID
updated timestamp without time zone true Conversation Segment

Referenced Tables

Name Columns Comment Type
public.detailedinteractiondata 101 Conversation Detailed Data BASE TABLE
public.vwuserdetail 17 See UserDetail: User Description in detail VIEW
public.queuedetails 17 Queue Lookup data BASE TABLE
public.wrapupdetails 3 Wrap Up Code Details Lookup Up Data BASE TABLE

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