public.vwknowledgebase

public.vwknowledgebase

Description

Comprehensive view of knowledge bases with document, category, feedback, and usage statistics

Table Definition
CREATE VIEW vwknowledgebase AS (
 SELECT kb.id,
    kb.name,
    kb.description,
    kb.corelanguage AS core_language,
    kb.datecreated AS date_created,
    kb.datemodified AS date_modified,
    kb.datedocumentlastmodified AS date_document_last_modified,
    kb.faqcount AS faq_count,
    kb.articlecount AS article_count,
    kb.published,
    kb.updated AS last_updated,
    COALESCE(doc_stats.total_documents, (0)::bigint) AS total_documents,
    COALESCE(doc_stats.published_documents, (0)::bigint) AS published_documents,
    COALESCE(doc_stats.visible_documents, (0)::bigint) AS visible_documents,
    COALESCE(cat_stats.total_categories, (0)::bigint) AS total_categories,
    COALESCE(feedback_stats.total_feedback, (0)::bigint) AS total_feedback_count,
    COALESCE(feedback_stats.positive_feedback, (0)::bigint) AS positive_feedback_count,
    COALESCE(feedback_stats.negative_feedback, (0)::bigint) AS negative_feedback_count,
        CASE
            WHEN (COALESCE(feedback_stats.total_feedback, (0)::bigint) > 0) THEN round((((feedback_stats.positive_feedback)::numeric * 100.0) / (feedback_stats.total_feedback)::numeric), 2)
            ELSE NULL::numeric
        END AS positive_feedback_percentage,
    COALESCE(usage_stats.total_documents_surfaced, (0)::bigint) AS total_documents_surfaced,
    COALESCE(usage_stats.unique_users, (0)::bigint) AS unique_users_count
   FROM ((((knowledgebase kb
     LEFT JOIN ( SELECT knowledgebasedocument.knowledgebaseid,
            count(*) AS total_documents,
            sum(
                CASE
                    WHEN ((knowledgebasedocument.state)::text = 'Published'::text) THEN 1
                    ELSE 0
                END) AS published_documents,
            sum(
                CASE
                    WHEN (knowledgebasedocument.visible = true) THEN 1
                    ELSE 0
                END) AS visible_documents
           FROM knowledgebasedocument
          GROUP BY knowledgebasedocument.knowledgebaseid) doc_stats ON (((kb.id)::text = (doc_stats.knowledgebaseid)::text)))
     LEFT JOIN ( SELECT knowledgebasecategorydata.knowledgebaseid,
            count(*) AS total_categories
           FROM knowledgebasecategorydata
          GROUP BY knowledgebasecategorydata.knowledgebaseid) cat_stats ON (((kb.id)::text = (cat_stats.knowledgebaseid)::text)))
     LEFT JOIN ( SELECT knowledgedocumentfeedbackdata.knowledgebaseid,
            count(*) AS total_feedback,
            sum(
                CASE
                    WHEN ((knowledgedocumentfeedbackdata.rating)::text = 'Positive'::text) THEN 1
                    ELSE 0
                END) AS positive_feedback,
            sum(
                CASE
                    WHEN ((knowledgedocumentfeedbackdata.rating)::text = 'Negative'::text) THEN 1
                    ELSE 0
                END) AS negative_feedback
           FROM knowledgedocumentfeedbackdata
          GROUP BY knowledgedocumentfeedbackdata.knowledgebaseid) feedback_stats ON (((kb.id)::text = (feedback_stats.knowledgebaseid)::text)))
     LEFT JOIN ( SELECT knowledgeaggregatesdata.knowledgebaseid,
            sum(knowledgeaggregatesdata.nknowledgedocumentsurfaced) AS total_documents_surfaced,
            count(DISTINCT knowledgeaggregatesdata.userid) AS unique_users
           FROM knowledgeaggregatesdata
          GROUP BY knowledgeaggregatesdata.knowledgebaseid) usage_stats ON (((kb.id)::text = (usage_stats.knowledgebaseid)::text)))
)

Columns

Name Type Default Nullable Children Parents Comment
id varchar(50) true
name varchar(100) true
description varchar(255) true
core_language varchar(50) true
date_created timestamp without time zone true
date_modified timestamp without time zone true
date_document_last_modified timestamp without time zone true
faq_count integer true
article_count integer true
published boolean true
last_updated timestamp without time zone true
total_documents bigint true
published_documents bigint true
visible_documents bigint true
total_categories bigint true
total_feedback_count bigint true
positive_feedback_count bigint true
negative_feedback_count bigint true
positive_feedback_percentage numeric true
total_documents_surfaced bigint true
unique_users_count bigint true

Referenced Tables

Name Columns Comment Type
public.knowledgebase 11 BASE TABLE
public.knowledgebasedocument 15 BASE TABLE
public.knowledgebasecategorydata 11 BASE TABLE
public.knowledgedocumentfeedbackdata 15 BASE TABLE
public.knowledgeaggregatesdata 52 Aggregated knowledge base usage metrics from Genesys Cloud Analytics API BASE TABLE

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