Technical
CSI - Customer Hosted Deployment Requirements
Overview Document Purpose: This document outlines the infrastructure and configuration requirements for deploying the CSI (Genesys Cloud Data Adapter) platform in a customer-hosted environment. The platform synchronises Genesys Cloud operational and ...
Genesys Adapter - Technical Documentation
Executive Summary The Genesys Adapter provides comprehensive, enterprise-grade solutions for synchronizing Genesys Cloud contact center data into various database platforms including Microsoft SQL Server, PostgreSQL, and Snowflake. These integrations ...
CXiaaS: Genesys Cloud Adapter for External Analytics
Why do you need analytics? Data Analytics forms the backbone of business intelligence. It enables benchmarking, accurate reporting, KPI tracking and insights into consumer behaviour, allowing you to stay ahead of your competition. Customer Experience ...
Genesys Cloud OAuth for Genesys Adapter
Introduction These instructions are to be used to complete the necessary configuration of the Genesys Cloud instance required to allow the Customer Science Group Genesys Adapter to extract the required analytical data from your dedicated Genesys ...
Queue Grouping Metrics
Background Some customers may have excessive numbers of Genesys Cloud queues defined due to the nature of their business and or various legacy reasons. Managing hundreds of queues can present challenges in finding, sorting and filtering queue related ...