Related Articles
Agent Status History
contactcentredb.agentstatushistory Description Columns Name Type Default Nullable Children Parents Comment AgentARN varchar(255) false Timestamp timestamp without time zone false UserName varchar(255) true Queue varchar(255) true RoutingProfile ...
public.partsumm_agent
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false conversationid varchar(50) true conversationstartdate timestamp without time zone false conversationstartdateltc timestamp without time zone true ...
public.vwsurveydata
Description Survey Data View Table Definition CREATE VIEW vwsurveydata AS ( SELECT surveydata.surveyid, surveydata.conversationid, surveydata.surveyformid, surveydata.surveyname, surveydata.agentid, agent.name AS agentname, agent.department AS ...
public.mvwevaluationoverview
Description Backward compatibility alias for vwEvaluationOverview - DEPRECATED: Use vwEvaluationOverview instead Table Definition CREATE VIEW mvwevaluationoverview AS ( SELECT vwevaluationoverview.keyid, vwevaluationoverview.conversationid, ...
public.vwevaluationoverview
Description View for evaluation overview data (converted from materialized view) Table Definition CREATE VIEW vwevaluationoverview AS ( SELECT concat(evaldata.conversationid, '|', evaldata.evaluationid, '|', evaldata.evaluationformid) AS keyid, ...