Agent Status

Agent Status

contactcentredb.agentstatus

Description

Columns

Name Type Default Nullable Children Parents Comment
AgentARN varchar(255) false
UserName varchar(255) true
Queue varchar(255) true
RoutingProfile varchar(255) true
Timestamp timestamp without time zone true
Status varchar(255) true
Channel varchar(255) true
ContactId varchar(255) true
InitiationMethod varchar(255) true
ContactState varchar(255) true
db_last_updated timestamp without time zone true
UserShortName varchar true

Constraints

Name Type Definition
pk_agentstatus PRIMARY KEY PRIMARY KEY (“AgentARN”)

Indexes

Name Definition
pk_agentstatus CREATE UNIQUE INDEX pk_agentstatus ON contactcentredb.agentstatus USING btree (“AgentARN”)

Generated by tbls


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