public.convvoiceoverviewdata
Description
Voice Analysis Overview Data
Columns
| keyid |
varchar(50) |
|
false |
|
|
Primary Key |
| conversationid |
varchar(50) |
|
true |
|
|
Conversation GUID |
| sentimentscore |
numeric(20,2) |
|
true |
|
|
Convesation Sentiment Score |
| sentimenttrend |
numeric(20,2) |
|
true |
|
|
Convesation Sentiment Trend |
| agentdurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Agent Percentage Talk |
| customerdurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Agent Percentage Talk |
| silencedurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Silence Percentage |
| ivrdurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation IVR Percentage Talk |
| acddurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Queue Percentage Time (Seconds) |
| otherdurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Other Percentage Time (Seconds) |
| overtalkdurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Agent Overtalk Percentage Time (Seconds) |
| overtalkcount |
integer |
|
true |
|
|
Conversation Agent Overtalk Count |
| sentimenttrendclass |
varchar(50) |
|
true |
|
|
Conversation Sentiment Trend |
| phrasecount |
bigint |
|
true |
|
|
Conversation Total Phrase Count |
| peerid |
varchar(50) |
|
true |
|
|
Conversation Peer GUID (for Voice Analysis) |
| gettransscript |
varchar(5) |
|
true |
|
|
Admin - has the transcript been analysed? |
| transcript_processed |
boolean |
|
true |
|
|
Flag indicating if transcript has been processed for ingestion to
Knowledge Quest service |
| transcript_processed_date |
timestamp without time zone |
|
true |
|
|
Date when transcript was processed for ingestion to Knowledge Quest
service (UTC) |
| transcript_processed_notes |
varchar(255) |
|
true |
|
|
Notes about transcript processing for ingestion to Knowledge Quest
service |
| updated |
timestamp without time zone |
|
true |
|
|
Date Row Updated (UTC) |
Constraints
| convvoiceoverviewdata_pkey |
PRIMARY KEY |
PRIMARY KEY (keyid) |
Indexes
| convvoiceoverviewdata_pkey |
CREATE UNIQUE INDEX convvoiceoverviewdata_pkey ON
public.convvoiceoverviewdata USING btree (keyid) |
| convvoiceoverviewdata_conversationid_idx |
CREATE INDEX convvoiceoverviewdata_conversationid_idx ON
public.convvoiceoverviewdata USING btree (conversationid) |
| convvoiceoverviewdata_updated_idx |
CREATE INDEX convvoiceoverviewdata_updated_idx ON
public.convvoiceoverviewdata USING btree (updated) |
Related Articles
public.vwconvvoiceoverviewdata
Description View for conversation voice overview data (converted from materialized view) Table Definition CREATE VIEW vwconvvoiceoverviewdata AS ( SELECT cv.conversationid, cv.sentimentscore, cv.sentimenttrend, cv.agentdurationpercentage, ...
public.participantattributesdynamic
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(50) false conversationid varchar(50) false conversationstartdate timestamp without time zone false conversationstartdateltc timestamp without time zone true ...
public.convvoicetopicdetaildata
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false conversationid varchar(50) true starttime timestamp without time zone false starttimeltc timestamp without time zone true participant varchar(50) true ...
public.evalquestiondata
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(50) false evaluationid varchar(50) false evaluationformid varchar(50) false questiongroupid varchar(50) true questionid varchar(50) true answerid varchar(50) true ...
public.evaldata
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false conversationid varchar(50) false evaluationid varchar(50) false calibrationid varchar(50) true evaluationformid varchar(50) true evaluatorid varchar(50) ...