public.convvoiceoverviewdata
Description
Voice Analysis Overview Data
Columns
| keyid |
varchar(50) |
|
false |
|
|
Primary Key |
| conversationid |
varchar(50) |
|
true |
|
|
Conversation GUID |
| sentimentscore |
numeric(20,2) |
|
true |
|
|
Convesation Sentiment Score |
| sentimenttrend |
numeric(20,2) |
|
true |
|
|
Convesation Sentiment Trend |
| agentdurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Agent Percentage Talk |
| customerdurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Agent Percentage Talk |
| silencedurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Silence Percentage |
| ivrdurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation IVR Percentage Talk |
| acddurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Queue Percentage Time (Seconds) |
| otherdurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Other Percentage Time (Seconds) |
| overtalkdurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Agent Overtalk Percentage Time (Seconds) |
| overtalkcount |
integer |
|
true |
|
|
Conversation Agent Overtalk Count |
| sentimenttrendclass |
varchar(50) |
|
true |
|
|
Conversation Sentiment Trend |
| phrasecount |
bigint |
|
true |
|
|
Conversation Total Phrase Count |
| peerid |
varchar(50) |
|
true |
|
|
Conversation Peer GUID (for Voice Analysis) |
| gettransscript |
varchar(5) |
|
true |
|
|
Admin - has the transcript been analysed? |
| transcript_processed |
boolean |
|
true |
|
|
Flag indicating if transcript has been processed for ingestion to Knowledge Quest service |
| transcript_processed_date |
timestamp without time zone |
|
true |
|
|
Date when transcript was processed for ingestion to Knowledge Quest service (UTC) |
| transcript_processed_notes |
varchar(255) |
|
true |
|
|
Notes about transcript processing for ingestion to Knowledge Quest service |
| updated |
timestamp without time zone |
|
true |
|
|
Date Row Updated (UTC) |
Constraints
| convvoiceoverviewdata_pkey |
PRIMARY KEY |
PRIMARY KEY (keyid) |
Indexes
| convvoiceoverviewdata_pkey |
CREATE UNIQUE INDEX convvoiceoverviewdata_pkey ON public.convvoiceoverviewdata USING btree (keyid) |
Related Articles
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