public.convvoiceoverviewdata

public.convvoiceoverviewdata

Description

Voice Analysis Overview Data

Columns

Name Type Default Nullable Children Parents Comment
keyid varchar(50) false Primary Key
conversationid varchar(50) true Conversation GUID
sentimentscore numeric(20,2) true Convesation Sentiment Score
sentimenttrend numeric(20,2) true Convesation Sentiment Trend
agentdurationpercentage numeric(20,2) true Conversation Agent Percentage Talk
customerdurationpercentage numeric(20,2) true Conversation Agent Percentage Talk
silencedurationpercentage numeric(20,2) true Conversation Silence Percentage
ivrdurationpercentage numeric(20,2) true Conversation IVR Percentage Talk
acddurationpercentage numeric(20,2) true Conversation Queue Percentage Time (Seconds)
otherdurationpercentage numeric(20,2) true Conversation Other Percentage Time (Seconds)
overtalkdurationpercentage numeric(20,2) true Conversation Agent Overtalk Percentage Time (Seconds)
overtalkcount integer true Conversation Agent Overtalk Count
sentimenttrendclass varchar(50) true Conversation Sentiment Trend
phrasecount bigint true Conversation Total Phrase Count
peerid varchar(50) true Conversation Peer GUID (for Voice Analysis)
gettransscript varchar(5) true Admin - has the transcript been analysed?
transcript_processed boolean true Flag indicating if transcript has been processed for ingestion to Knowledge Quest service
transcript_processed_date timestamp without time zone true Date when transcript was processed for ingestion to Knowledge Quest service (UTC)
transcript_processed_notes varchar(255) true Notes about transcript processing for ingestion to Knowledge Quest service
updated timestamp without time zone true Date Row Updated (UTC)
engineid varchar(50) true AI engine ID that processed the transcript (e.g., r2d2)
engineprovider varchar(50) true AI engine provider (e.g., Genesys)
isnamedentitiesanalyzed boolean true Flag indicating if named entity analysis was performed on the transcript
features text true JSON array of enabled transcript features (e.g., [“VOICE_TRANSCRIPTION”])

Constraints

Name Type Definition
convvoiceoverviewdata_pkey PRIMARY KEY PRIMARY KEY (keyid)

Indexes

Name Definition
convvoiceoverviewdata_pkey CREATE UNIQUE INDEX convvoiceoverviewdata_pkey ON public.convvoiceoverviewdata USING btree (keyid)
convvoiceoverviewdata_conversationid_idx CREATE INDEX convvoiceoverviewdata_conversationid_idx ON public.convvoiceoverviewdata USING btree (conversationid)
convvoiceoverviewdata_updated_idx CREATE INDEX convvoiceoverviewdata_updated_idx ON public.convvoiceoverviewdata USING btree (updated)

    • Related Articles

    • public.vwconvvoiceoverviewdata

      Description View for conversation voice overview data combining voice analytics with conversation summary data Table Definition CREATE VIEW vwconvvoiceoverviewdata AS ( SELECT cv.conversationid, cv.sentimentscore, cv.sentimenttrend, ...

    • README

      Logo Genesys Adapter Data Dictionary Tables Name Columns Comment Type public.tabledefinitions 5 Subscription Detailed Data BASE TABLE public.activeqmembersdata 9 Historical Active Membership of Queues BASE TABLE public.activitycodedetails 11 Activity ...

    • public.participantattributesdynamic

      Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(50) false conversationid varchar(50) false conversationstartdate timestamp without time zone false conversationstartdateltc timestamp without time zone true ...

    • public.evalquestiondata

      Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(50) false evaluationid varchar(50) false evaluationformid varchar(50) false questiongroupid varchar(50) true questionid varchar(50) true answerid varchar(50) true ...

    • public.evaldata

      Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false conversationid varchar(50) false evaluationid varchar(50) false calibrationid varchar(50) true evaluationformid varchar(50) true evaluatorid varchar(50) ...