public.convvoiceoverviewdata
Description
Voice Analysis Overview Data
Columns
| keyid |
varchar(50) |
|
false |
|
|
Primary Key |
| conversationid |
varchar(50) |
|
true |
|
|
Conversation GUID |
| sentimentscore |
numeric(20,2) |
|
true |
|
|
Convesation Sentiment Score |
| sentimenttrend |
numeric(20,2) |
|
true |
|
|
Convesation Sentiment Trend |
| agentdurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Agent Percentage Talk |
| customerdurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Agent Percentage Talk |
| silencedurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Silence Percentage |
| ivrdurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation IVR Percentage Talk |
| acddurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Queue Percentage Time (Seconds) |
| otherdurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Other Percentage Time (Seconds) |
| overtalkdurationpercentage |
numeric(20,2) |
|
true |
|
|
Conversation Agent Overtalk Percentage Time (Seconds) |
| overtalkcount |
integer |
|
true |
|
|
Conversation Agent Overtalk Count |
| sentimenttrendclass |
varchar(50) |
|
true |
|
|
Conversation Sentiment Trend |
| phrasecount |
bigint |
|
true |
|
|
Conversation Total Phrase Count |
| peerid |
varchar(50) |
|
true |
|
|
Conversation Peer GUID (for Voice Analysis) |
| gettransscript |
varchar(5) |
|
true |
|
|
Admin - has the transcript been analysed? |
| transcript_processed |
boolean |
|
true |
|
|
Flag indicating if transcript has been processed for ingestion to Knowledge Quest service |
| transcript_processed_date |
timestamp without time zone |
|
true |
|
|
Date when transcript was processed for ingestion to Knowledge Quest service (UTC) |
| transcript_processed_notes |
varchar(255) |
|
true |
|
|
Notes about transcript processing for ingestion to Knowledge Quest service |
| updated |
timestamp without time zone |
|
true |
|
|
Date Row Updated (UTC) |
Constraints
| convvoiceoverviewdata_pkey |
PRIMARY KEY |
PRIMARY KEY (keyid) |
Indexes
| convvoiceoverviewdata_pkey |
CREATE UNIQUE INDEX convvoiceoverviewdata_pkey ON public.convvoiceoverviewdata USING btree (keyid) |
Related Articles
public.participantattributesdynamic
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(50) false conversationid varchar(50) false conversationstartdate timestamp without time zone false conversationstartdateltc timestamp without time zone true ...
public.evalquestiondata
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(50) false evaluationid varchar(50) false evaluationformid varchar(50) false questiongroupid varchar(50) true questionid varchar(50) true answerid varchar(50) true ...
public.userpresencedetaileddata
Description User Presence Detailed Data Columns Name Type Default Nullable Children Parents Comment keyid varchar(255) false Primary Key userid varchar(50) true Agent GUID starttime timestamp without time zone false Start Time (UTC) starttimeltc ...
public.userinteractionpresencedetaileddata
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(255) false userid varchar(50) true starttime timestamp without time zone false starttimeltc timestamp without time zone true endtime timestamp without time zone ...
public.userpresencedata
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(255) false id varchar(50) true userid varchar(50) true startdate timestamp without time zone false startdateltc timestamp without time zone true timetype ...