public.queuerealtimeconvdata
Description
Columns
| keyid |
varchar(100) |
|
false |
|
|
|
| conversationid |
varchar(50) |
|
true |
|
|
|
| queueid |
varchar(50) |
|
true |
|
|
|
| conversationstate |
varchar(50) |
|
true |
|
|
|
| userid |
varchar(50) |
|
true |
|
|
|
| media |
varchar(50) |
|
true |
|
|
|
| direction |
varchar(50) |
|
true |
|
|
|
| state |
varchar(50) |
|
true |
|
|
|
| skill1 |
varchar(50) |
|
true |
|
|
|
| skill2 |
varchar(50) |
|
true |
|
|
|
| skill3 |
varchar(50) |
|
true |
|
|
|
| segementtime |
timestamp without time zone |
|
true |
|
|
|
| talktime |
timestamp without time zone |
|
true |
|
|
|
| heldstate |
varchar(50) |
|
true |
|
|
|
| heldtime |
timestamp without time zone |
|
true |
|
|
|
| actingas |
varchar(50) |
|
true |
|
|
|
| acwstate |
boolean |
|
true |
|
|
|
| manuallychecked |
boolean |
|
true |
|
|
|
| acwstring |
varchar(50) |
|
true |
|
|
|
| acwtime |
timestamp without time zone |
|
true |
|
|
|
| initialpriority |
integer |
|
true |
|
|
|
| updated |
timestamp without time zone |
|
true |
|
|
|
| segmenttime |
timestamp without time zone |
|
true |
|
|
|
| usedrout |
varchar(50) |
|
true |
|
|
|
| requestedrout1 |
varchar(50) |
|
true |
|
|
|
| requestedrout2 |
varchar(50) |
|
true |
|
|
|
| ani |
varchar(400) |
|
true |
|
|
|
| dnis |
varchar(400) |
|
true |
|
|
|
| participantname |
varchar(200) |
|
true |
|
|
|
| startdate |
timestamp without time zone |
|
true |
|
|
|
| startdateltc |
timestamp without time zone |
|
true |
|
|
|
| talktimeltc |
timestamp without time zone |
|
true |
|
|
|
Constraints
| queuerealtimeconvdata_key |
PRIMARY KEY |
PRIMARY KEY (keyid) |
Indexes
| queuerealtimeconvdata_key |
CREATE UNIQUE INDEX queuerealtimeconvdata_key ON public.queuerealtimeconvdata USING btree (keyid) |
Related Articles
public.vwqueueconvrealtime
Description See QueueConvRealTime: Queue Conversation Real-Time Data Table Definition CREATE VIEW vwqueueconvrealtime AS ( SELECT queuerealtimeconvdata.conversationid, queuerealtimeconvdata.media, queuerealtimeconvdata.actingas, ...
public.vwrealtimequeue
Description Real-time queue data Table Definition CREATE VIEW vwrealtimequeue AS ( WITH all_media AS ( SELECT DISTINCT queuerealtimeconvdata.media FROM queuerealtimeconvdata UNION SELECT unnest(ARRAY['voice'::text, 'callback'::text, 'chat'::text, ...
public.participantattributesdynamic
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(50) false conversationid varchar(50) false conversationstartdate timestamp without time zone false conversationstartdateltc timestamp without time zone true ...
public.evalquestiondata
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(50) false evaluationid varchar(50) false evaluationformid varchar(50) false questiongroupid varchar(50) true questionid varchar(50) true answerid varchar(50) true ...
public.userpresencedetaileddata
Description User Presence Detailed Data Columns Name Type Default Nullable Children Parents Comment keyid varchar(255) false Primary Key userid varchar(50) true Agent GUID starttime timestamp without time zone false Start Time (UTC) starttimeltc ...