public.queuerealtimeconvdata
Description
Columns
| keyid |
varchar(100) |
|
false |
|
|
|
| conversationid |
varchar(50) |
|
true |
|
|
|
| queueid |
varchar(50) |
|
true |
|
|
|
| conversationstate |
varchar(50) |
|
true |
|
|
|
| userid |
varchar(50) |
|
true |
|
|
|
| media |
varchar(50) |
|
true |
|
|
|
| direction |
varchar(50) |
|
true |
|
|
|
| state |
varchar(50) |
|
true |
|
|
|
| skill1 |
varchar(50) |
|
true |
|
|
|
| skill2 |
varchar(50) |
|
true |
|
|
|
| skill3 |
varchar(50) |
|
true |
|
|
|
| segementtime |
timestamp without time zone |
|
true |
|
|
|
| talktime |
timestamp without time zone |
|
true |
|
|
|
| heldstate |
varchar(50) |
|
true |
|
|
|
| heldtime |
timestamp without time zone |
|
true |
|
|
|
| actingas |
varchar(50) |
|
true |
|
|
|
| acwstate |
boolean |
|
true |
|
|
|
| manuallychecked |
boolean |
|
true |
|
|
|
| acwstring |
varchar(50) |
|
true |
|
|
|
| acwtime |
timestamp without time zone |
|
true |
|
|
|
| initialpriority |
integer |
|
true |
|
|
|
| updated |
timestamp without time zone |
|
true |
|
|
|
| segmenttime |
timestamp without time zone |
|
true |
|
|
|
| usedrout |
varchar(50) |
|
true |
|
|
|
| requestedrout1 |
varchar(50) |
|
true |
|
|
|
| requestedrout2 |
varchar(50) |
|
true |
|
|
|
| ani |
varchar(400) |
|
true |
|
|
|
| dnis |
varchar(400) |
|
true |
|
|
|
| participantname |
varchar(200) |
|
true |
|
|
|
| startdate |
timestamp without time zone |
|
true |
|
|
|
| startdateltc |
timestamp without time zone |
|
true |
|
|
|
| talktimeltc |
timestamp without time zone |
|
true |
|
|
|
Constraints
| queuerealtimeconvdata_key |
PRIMARY KEY |
PRIMARY KEY (keyid) |
Indexes
| queuerealtimeconvdata_key |
CREATE UNIQUE INDEX queuerealtimeconvdata_key ON public.queuerealtimeconvdata USING btree (keyid) |
Related Articles
public.vwqueueconvrealtime
Description See QueueConvRealTime: Queue Conversation Real-Time Data Table Definition CREATE VIEW vwqueueconvrealtime AS ( SELECT queuerealtimeconvdata.conversationid, queuerealtimeconvdata.media, queuerealtimeconvdata.actingas, ...
public.vwrealtimequeue
Description Real-time queue data Table Definition CREATE VIEW vwrealtimequeue AS ( WITH all_media AS ( SELECT DISTINCT queuerealtimeconvdata.media FROM queuerealtimeconvdata UNION SELECT unnest(ARRAY['voice'::text, 'callback'::text, 'chat'::text, ...
public.vwrealtimequeueconv
Description Real-time queue conversation data Table Definition CREATE VIEW vwrealtimequeueconv AS ( SELECT qc.conversationid, qc.media, qc.actingas, datediff('second'::character varying, qc.startdate, timezone('utc'::text, now())) AS statussecs, ...
public.mvwconvvoiceoverviewdata
Description Columns Name Type Default Nullable Children Parents Comment conversationid varchar(50) false sentimentscore numeric(20,2) true sentimenttrend numeric(20,2) true agentdurationpercentage numeric(20,2) true customerdurationpercentage ...
public.mvwconvvoicesentimentdetaildata
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false conversationid varchar(50) true starttime timestamp without time zone true starttimeltc timestamp without time zone true duration numeric(20,2) true ...