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Genesys Adapter Data Dictionary

Tables

Name Columns Comment Type
public.tabledefinitions 5 Subscription Detailed Data BASE TABLE
public.activeqmembersdata 9 Historical Active Membership of Queues BASE TABLE
public.activitycodedetails 11 Activity Code Lookup Data BASE TABLE
public.adherenceactdata 9 Adherence Actual Activity Data BASE TABLE
public.adherencedaydata 17 Adherence Summarised Daily Data BASE TABLE
public.adherenceexcdata 15 Adherence Detailed Exception Data BASE TABLE
public.budetails 3 BASE TABLE
public.chatdata 17 BASE TABLE
public.convsummarydata 39 Conversation Summary Data BASE TABLE
public.convvoiceoverviewdata 20 Voice Analysis Overview Data BASE TABLE
public.convvoicesentimentdetaildata 16 BASE TABLE
public.convvoicetopicdetaildata 18 BASE TABLE
public.csg_artefacts 2 BASE TABLE
public.detailedinteractiondata 138 Conversation Detailed Data BASE TABLE
public.dimension_date 29 BASE TABLE
public.divisiondetails 4 BASE TABLE
public.evaldata 20 BASE TABLE
public.evaldetails 22 Evaluation Lookup Data BASE TABLE
public.evalquestiondata 11 BASE TABLE
public.evalquestiongroupdata 16 Evaluation Question Group Detailed Data BASE TABLE
public.flowoutcomedata 18 Conversation Flow Outcome Data BASE TABLE
public.flowoutcomedetails 13 Flow Outcome Details BASE TABLE
public.groupdetails 8 Agent Group Lookup Data BASE TABLE
public.headcountforecastdata 10 BASE TABLE
public.hoursblockdata 9 BASE TABLE
public.jobminimumdefinition 4 BASE TABLE
public.knowledgebase 11 BASE TABLE
public.knowledgebasecategorydata 11 BASE TABLE
public.knowledgebasedocument 15 BASE TABLE
public.knowledgebasedocumentversion 6 BASE TABLE
public.learningassignmentresults 13 Learning Assignment Results Table - Stores detailed results and completion data for learning module assignments.

This table captures the outcome and performance metrics when users complete learning module assignments.
It serves as the results repository that correlates with learningmoduleassignments to provide complete
assignment lifecycle tracking from assignment through completion and assessment.

Key Performance Optimizations:
- Data retrieved using module-based API iteration (O(modules) vs O(users)) for better performance
- User IDs extracted from assignment result response data rather than query parameters
- Enables efficient user-module assignment and completion analytics

Cross-table Relationships:
- userid: Links to userdetails.id for user identification and demographics
- moduleid: Links to learningmodules.id for module details and metadata
- Correlates with learningmoduleassignments on userid+moduleid for assignment-to-completion tracking

Analytics Capabilities:
- Supports user assignment summaries and module completion rate analysis
- Enables performance metrics and learning analytics across user-module relationships
- Provides foundation for learning dashboard, reporting, and performance tracking
- Tracks assessment scores, completion percentages, and timing metrics		 BASE TABLE
public.learningmoduleassignments 23 Learning Module Assignments Table - Stores assignment data for learning modules assigned to users.

This table tracks the complete lifecycle of learning module assignments from initial assignment
through completion. It serves as the primary source for assignment tracking and correlates with
learningassignmentresults via userid+moduleid for comprehensive learning analytics.

Key Performance Optimizations:
- Data retrieved using module-based API iteration (O(modules) vs O(users)) for better performance
- User IDs extracted from assignment response data rather than query parameters
- Enables efficient user-module assignment and completion analytics

Cross-table Relationships:
- userid: Links to userdetails.id for user identification and demographics
- moduleid: Links to learningmodules.id for module details and metadata
- Correlates with learningassignmentresults on userid+moduleid for assignment-to-completion tracking

Analytics Capabilities:
- Supports user assignment summaries and module completion rate analysis
- Enables performance metrics and learning analytics across user-module relationships
- Provides foundation for learning dashboard and reporting functionality		 BASE TABLE
public.learningmodules 16 BASE TABLE
public.location_areacode_mapping 9 BASE TABLE
public.mudetails 10 BASE TABLE
public.mumemberdata 4 BASE TABLE
public.mvwconvvoiceoverviewdata 39 BASE TABLE
public.mvwconvvoicesentimentdetaildata 38 BASE TABLE
public.mvwconvvoicetopicdetaildata 40 BASE TABLE
public.mvwevaluationgroupdata 17 BASE TABLE
public.oauthusagedata 12 Oauth Usage by Client ID per Day BASE TABLE
public.odcampaigndetails 30 Outbound Dialling Campaign Lookup Data BASE TABLE
public.odcontactlistdata 4 Outbound Dialling Contact List Data - Any new attribs are added automatically by the adapter. BASE TABLE
public.odcontactlistdetails 10 BASE TABLE
public.offeredforecastdata 13 BASE TABLE
public.participantattributesdynamic 7 BASE TABLE
public.participantsummarydata 73 BASE TABLE
public.partsumm_acd 73 BASE TABLE
public.partsumm_agent 73 BASE TABLE
public.partsumm_customer 73 BASE TABLE
public.planninggroupdetails 11 BASE TABLE
public.presencedetails 7 Persence Code Lookup Data BASE TABLE
public.queueauditdata 9 Audit Table for Queue Membership changes BASE TABLE
public.queuedetails 17 Queue Lookup data BASE TABLE
public.queueinteractiondata 140 Queue Interaction Data Interval Data - Interval is from (15-60) Min(s) BASE TABLE
public.queueinteractiondatadaily 123 BASE TABLE
public.queueinteractiondatamonthly 123 BASE TABLE
public.queueinteractiondataweekly 123 BASE TABLE
public.queuerealtimeconvdata 32 BASE TABLE
public.queuerealtimedata 7 BASE TABLE
public.scheduledata 16 BASE TABLE
public.scheduledetails 12 Schedule Details Lookup Data BASE TABLE
public.servicegoaldetails 8 BASE TABLE
public.shrinkagedata 15 BASE TABLE
public.skilldetails 4 BASE TABLE
public.suboverviewdata 15 Table storing suboverview data BASE TABLE
public.subscriptiondata 6 BASE TABLE
public.subuserusagedata 7 Subscription Detailed Data BASE TABLE
public.surveydata 13 BASE TABLE
public.surveyquestionanswers 18 BASE TABLE
public.surveyquestiongroupscores 13 BASE TABLE
public.teamdetails 7 BASE TABLE
public.teammemberdata 4 Work Team Membership Data BASE TABLE
public.timeoffdata 10 BASE TABLE
public.timeoffrequestdata 16 WFM Time off requests entered by the Agents / or by proxys on their behalf BASE TABLE
public.userdetails 13 BASE TABLE
public.usergroupmappings 5 BASE TABLE
public.userinteractiondata 121 User Interaction Data Interval Data - Interval is from (15-60) Min(s) BASE TABLE
public.userinteractiondatadaily 111 User Interaction Data Daily Data - LTC - See UserInteractionData for Field Descriptions BASE TABLE
public.userinteractiondatamonthly 111 User Interaction Data Monthly Data - LTC - See UserInteractionData for Field Descriptions BASE TABLE
public.userinteractiondataweekly 111 User Interaction Data Weekly Data - LTC - See UserInteractionData for Field Descriptions BASE TABLE
public.userinteractionpresencedetaileddata 13 BASE TABLE
public.userpresencedata 12 BASE TABLE
public.userpresencedatadaily 11 User Presence Data Daily Data - LTC - See UserPresenceData for Descriptions BASE TABLE
public.userpresencedatamonthly 11 User Presence Data Monthly Data - LTC - See UserPresenceData for Descriptions BASE TABLE
public.userpresencedataweekly 11 User Presence Data Weekly Data - LTC - See UserPresenceData for Descriptions BASE TABLE
public.userpresencedetaileddata 11 User Presence Detailed Data BASE TABLE
public.userqueuemappings 7 BASE TABLE
public.userrealtimeconvdata 32 User Real Time Conversation Data BASE TABLE
public.userrealtimedata 34 BASE TABLE
public.userskillmappings 6 BASE TABLE
public.viewdefinitions 3 BASE TABLE
public.wfmauditdata 8 Audit Table for WFM Schedule Change Data BASE TABLE
public.wrapupdetails 3 Wrap Up Code Details Lookup Up Data BASE TABLE
public.vwuserdetail 17 See UserDetail: User Description in detail VIEW
public.vwconvsummarydata 66 See ConvSummaryData - Expands all the GUIDs with their lookups VIEW
public.vwdetailedinteractiondata 146 See DetailedInteractionData - Expands all the GUIDs with their lookups VIEW
public.vwqueuedetails 24 See QueueDetails: Queue Lookup data VIEW
public.vwrealtimeuserconv 13 Real-time user conversation data VIEW
public.mvwevaluationoverview 34 Materialized view for evaluation overview data MATERIALIZED VIEW
public.mvwevaluationquestiondata 19 Materialized view for evaluation question data MATERIALIZED VIEW
public.vwrealtimeuser 28 Real-time user data VIEW
public.vwactivitycodedetails 11 See activitycodes table VIEW
public.vwcallabandonedsummary 20 Shows the details for abandoned calls in the detailed interaction data – Expands all the GUIDs with their lookups VIEW
public.vwcalldetail 18 See DetailedInteractionData - Expands all the GUIDs with their lookups VIEW
public.vwcallnotrespondingdetails 25 Shows the details of agents missing calls (Not Responding) from the DetailedInteractionData table - Expands all the GUIDs with their lookups VIEW
public.vwcallsummary 19 See Callummary : View for call summary data with aggregated metrics VIEW
public.vwevaldata 24 See Evaluation Data VIEW
public.vwevaldetails 21 See EvalDetails- Expands all the GUIDs with their lookups VIEW
public.vwevalquestiongroupdata 16 Evaluation Question Group Detailed Data VIEW
public.vwgroupdetails 7 VIEW
public.vwlearningassignmentcorrelation 27 Direct correlation view between learning assignments and their completion results.
Tracks complete assignment lifecycle from assignment to completion with timing and performance metrics.
Includes calculated fields for lifecycle status, assessment results, completion timing, and timeliness analysis.
Uses userid+moduleid relationships to ensure accurate assignment-to-result correlation.		 VIEW
public.vwlearningmodulecompletionanalytics 20 Module-centric analytics view providing comprehensive completion rates, performance metrics, and assignment statistics.
Calculates completion rates, pass rates, average scores, and timing analytics per learning module.
Optimized for reporting and dashboard use cases. Uses userid+moduleid relationships for accurate cross-table joins.		 VIEW
public.vwlearninguserassignmentsummary 22 Comprehensive user-centric view combining learning assignments and results.
Shows complete learning lifecycle per user including assignment status, completion status, and performance metrics.
Key relationships: userdetails -> learningmoduleassignments -> learningassignmentresults via userid+moduleid.
Performance optimized through module-based API retrieval strategy.		 VIEW
public.vwpresencedetails 6 See PresenceDetails: Presence Code Lookup Data VIEW
public.vwqueueconvrealtime 29 See QueueConvRealTime: Queue Conversation Real-Time Data VIEW
public.vwqueueinteractiondata 239 Queue Interaction Data Interval Data - Interval is from (15-60) Min(s) VIEW
public.vwqueueinteractiondatadaily 204 Queue Interaction Data Daily Data VIEW
public.vwrealtimequeueconv 26 Real-time queue conversation data VIEW
public.vwscheduledata 18 See ScheduleData - Expands all the GUIDs with their lookups VIEW
public.vwsurveydata 17 Survey Data View VIEW
public.vwsurveyquestionanswers 24 Survey Question Answers View VIEW
public.vwsurveyquestiongroupscores 19 Survey Question Group Scores View VIEW
public.vwuserinteractiondata 121 See UserInteractionData - Expands all the GUIDs with their lookups VIEW
public.vwuserinteractionpresencedetaileddata 17 See UserInteractionPresenceDetailedData: User Interaction Presence Detailed Data View VIEW
public.vwuserpresencedata 19 See UserPresenceData - Expands all the GUIDs with their lookups VIEW
public.vwuserpresencedetaileddata 16 See UserPresenceDetailedData - Expands all the GUIDs with their lookups(Detailed) VIEW
public.vwwrapupdetails 3 WrapUpDetails VIEW
public.vwadherenceactdata 11 See AdherenceActData - Expands all the GUIDs with their lookups VIEW
public.vwadherencedaydata 26 Adherence Summarised Daily Data VIEW
public.vwadherenceexcdata 19 See AdherenceExcData - Expands all the GUIDs with their lookups VIEW
public.vwbudetails 3 See budetails table VIEW
public.vwchatdata 21 VIEW
public.vwevalquestiondata 18 See EvalQuestionData: View for evaluation question data with additional details VIEW
public.vwheadcountforecast 15 See HeadCountForecast - Expands all the GUIDs with their lookups VIEW
public.vwmudetails 10 See MuDetails VIEW
public.vwmumemberdata 5 MU Member Data VIEW
public.vwoauthusagedata 11 See OauthUsageData: Oauth Usage by Client ID per Day VIEW
public.vwofferedforecast 16 VIEW
public.vwqueueauditdata 14 Audit Table for Queue Membership changes VIEW
public.vwqueuerealtimedata 10 VIEW
public.vwrealtimequeue 13 Real-time queue data VIEW
public.vwrealtimeuser_groups 32 VIEW
public.vwskillmemberdata 5 Contains data on skill mappings for users VIEW
public.vwsubuserusagedata 11 View containing usage data for sub-users, including HTTP status code counts VIEW
public.vwteammemberdata 3 Team Member Data View VIEW
public.vwtimeoffdata 11 See TimeOffData - Expands all the GUIDs with their lookups VIEW
public.vwtimeoffrequestdata 16 See TimeOffRequestData - Expands all the GUIDs with their lookups VIEW
public.vwusergroupmappings 6 VIEW
public.vwuserpresencedatadaily 19 See UserPresenceDataDaily - Expands all the GUIDs with their lookups(Daily) VIEW
public.vwuserqueuemappings 7 UserQueueMappings: View for mappings in between User and Queue VIEW
public.vwuserskillmappings 14 View combining user-skill mappings with detailed user information (including manager, division, and division name) and corresponding skill details VIEW
public.z_wfmscheduledata 17 See WFMScheduleData: Data combining schedule and time off information VIEW
public.z_vwcallabandonedsummary 18 See CallAbandonedSummary: Summary of abandoned calls with relevant details VIEW

Stored procedures and functions

Name ReturnType Arguments Type
cron.schedule int8 schedule text, command text FUNCTION
cron.unschedule bool job_id bigint FUNCTION
cron.schedule int8 job_name text, schedule text, command text FUNCTION
cron.alter_job void job_id bigint, schedule text DEFAULT NULL::text, command text DEFAULT NULL::text, database text DEFAULT NULL::text, username text DEFAULT NULL::text, active boolean DEFAULT NULL::boolean FUNCTION
cron.schedule_in_database int8 job_name text, schedule text, command text, database text, username text DEFAULT NULL::text, active boolean DEFAULT true FUNCTION
cron.unschedule bool job_name text FUNCTION
public.csg_table_exists int4 tablename character varying FUNCTION
public.csg_view_definition_contains_string int4 view_name character varying, expected_definition character varying FUNCTION
public.csg_column_exists bool tablename character varying, columnname character varying FUNCTION
public.csg_index_exists bool indexname character varying, tablename character varying FUNCTION
public.csg_constraint_exists bool constraintname character varying, tablename character varying FUNCTION
public.csg_recreate_index void IN indexname character varying, IN tablename character varying, IN columnlist character varying, IN is_unique boolean DEFAULT false, IN include_columns character varying DEFAULT NULL::character varying PROCEDURE
public.csg_create_partition void IN tablename character varying, IN partition_column character varying, IN partition_type character varying, IN partition_key character varying, IN partition_interval character varying DEFAULT ‘1 month’::character varying, IN partition_count integer DEFAULT 12 PROCEDURE
public.archivebacklog void PROCEDURE
public.archivequeueinteraction void IN aggoffset integer, IN aggtype character PROCEDURE
public.archiveuserinteraction void IN aggoffset integer, IN aggtype character PROCEDURE
public.archiveuserpresence void IN aggoffset integer, IN aggtype character PROCEDURE
public.datediff int4 units character varying, start_t timestamp without time zone, end_t timestamp without time zone FUNCTION
public.full_historical_archivebacklog void PROCEDURE
public.getutcdate timestamp FUNCTION
public.now_utc timestamp FUNCTION
public.sec_to_time varchar seconds integer FUNCTION
public.tzadjust record IN tzset text, INOUT tzdiff integer PROCEDURE
public.update_chatdata_mediatype record FUNCTION
public.update_mvwconvvoiceoverviewdata void PROCEDURE
public.update_mvwconvvoicesentimentdetaildata void PROCEDURE
public.update_mvwevaluationgroupdata void IN from_date date DEFAULT (now() - ‘2 days’::interval) PROCEDURE

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