public.adherencedaydata

public.adherencedaydata

Description

Adherence Summarised Daily Data

Columns

Name Type Default Nullable Children Parents Comment
keyid varchar(100) false
userid varchar(50) true User GUID
startdate timestamp without time zone true Start Time (UTC)
startdateltc timestamp without time zone true Start Time (LTC)
daystartoffsetsecs integer true Start of Day Offset
adherenceperc numeric(20,2) true Adherence Percentage
conformperc numeric(20,2) true Conformance Percentage
impact varchar(50) true What was the overall impact of adherence?
adherenceschedulesecs integer true The Total Adherence Time that adherence is measured against
conformanceschedulesecs integer true The Total Conformance Time that adherence is measured against
conformanceactualsecs integer true Total Time Agent in Conformance
exceptioncount integer true Total Exception Count
exceptiondurationsecs integer true Impacted Seconds
impactseconds integer true Impacted Seconds
schedulelengthsecs integer true Total Scheduled Time (Seconds)
actuallengthsecs integer true Total Actual Scheduled Time length
updated timestamp without time zone true Date Row was updated (UTC)

Constraints

Name Type Definition
adherencedaydata_pkey PRIMARY KEY PRIMARY KEY (keyid)

Indexes

Name Definition
adherencedaydata_pkey CREATE UNIQUE INDEX adherencedaydata_pkey ON public.adherencedaydata USING btree (keyid)

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