public.userrealtimeconvdata
Description
User Real Time Conversation Data
Columns
| keyid |
varchar(100) |
|
false |
|
|
Primary Key |
| id |
varchar(50) |
|
true |
|
|
|
| conversationid |
varchar(50) |
|
true |
|
|
Conversation GUID |
| media |
varchar(50) |
|
true |
|
|
Conversation Media Type |
| direction |
varchar(50) |
|
true |
|
|
Conversation Direction |
| conversationstate |
varchar(50) |
|
true |
|
|
Conversation State |
| acwstate |
boolean |
|
true |
|
|
Conversation ACW State |
| acwstring |
varchar(50) |
|
true |
|
|
Conversation ACW GUID |
| acwtime |
timestamp without time zone |
|
true |
|
|
Conversation ACW Start Time (UTC) |
| heldstate |
boolean |
|
true |
|
|
Conversation Held State |
| heldtime |
timestamp without time zone |
|
true |
|
|
Conversation Held Start Time (UTC) |
| talktime |
timestamp without time zone |
|
true |
|
|
Conversation Talk Time Start (UTC) |
| startdate |
timestamp without time zone |
|
true |
|
|
|
| startdateltc |
timestamp without time zone |
|
true |
|
|
|
| actingas |
varchar(50) |
|
true |
|
|
Conversation Acting As (ACD as Queue, Customer or Agent) |
| queueid |
varchar(50) |
|
true |
|
|
Queue GUID |
| skill1 |
varchar(50) |
|
true |
|
|
Conversation Skill 1 |
| skill2 |
varchar(50) |
|
true |
|
|
Conversation Skill 2 |
| skill3 |
varchar(50) |
|
true |
|
|
Conversation Skill 3 |
| intialpriority |
integer |
|
true |
|
|
|
| updated |
timestamp without time zone |
|
true |
|
|
Date Row Updated (UTC) |
| initialpriority |
integer |
|
true |
|
|
Conversation Initial Priority |
| userid |
varchar(50) |
|
true |
|
|
Agent GUID |
| usedrout |
varchar(50) |
|
true |
|
|
Conversation Used Route |
| requestedrout1 |
varchar(50) |
|
true |
|
|
Conversation Requested Route 1 |
| requestedrout2 |
varchar(50) |
|
true |
|
|
Conversation Requested Route 2 |
| ani |
varchar(400) |
|
true |
|
|
Conversation ANI |
| dnis |
varchar(400) |
|
true |
|
|
Conversation DNIS |
| participantname |
varchar(200) |
|
true |
|
|
|
| segmenttime |
timestamp without time zone |
|
true |
|
|
Conversation Current Segment Start Time (UTC) |
| talktimeltc |
timestamp without time zone |
|
true |
|
|
Conversation Talk Time Start (LTC) |
| state |
varchar(50) |
|
true |
|
|
|
Constraints
| userrealtimeconvdata_key |
PRIMARY KEY |
PRIMARY KEY (keyid) |
Indexes
| userrealtimeconvdata_key |
CREATE UNIQUE INDEX userrealtimeconvdata_key ON public.userrealtimeconvdata USING btree (keyid) |
Related Articles
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