public.vwuserpresencedata

public.vwuserpresencedata

Description

See UserPresenceData - Expands all the GUIDs with their lookups

Table Definition

CREATE VIEW vwuserpresencedata AS (
 SELECT pd.id,
    pd.userid,
    ud.name AS agentname,
    ud.managerid,
    ud.managername,
    ud.divisionid,
    pd.startdate,
    pd.startdateltc,
    (pd.startdate + ((( SELECT timezonecalcs.diff
           FROM timezonecalcs('Australia/Sydney'::text) timezonecalcs(utctime, ltctime, diff, timezonechosen)))::double precision * '00:00:01'::interval)) AS startdateusrtz,
    pd.timetype,
    pd.systempresenceid,
    pd.presenceid,
        CASE pd.timetype
            WHEN 'Presence'::text THEN pd.presencetime
            ELSE (0)::numeric
        END AS presencetime,
    (pd.presencetime / 86400.00) AS presencetimeday,
    pd.routingid,
        CASE pd.timetype
            WHEN 'Routing'::text THEN pd.presencetime
            ELSE (0)::numeric
        END AS routingtime,
    (pd.routingtime / 86400.00) AS routingtimeday,
    pd.updated
   FROM (userpresencedata pd
     LEFT JOIN vwuserdetail ud ON (((ud.id)::text = (pd.userid)::text)))
)

Referenced Tables

Columns

Name Type Default Nullable Children Parents Comment
id varchar(50) true Primary Key
userid varchar(50) true User GUID
agentname varchar(200) true Agent Name
managerid varchar(50) true Manager GUID
managername varchar(200) true Manager Name
divisionid varchar(50) true
startdate timestamp without time zone true Start Date(UTC)
startdateltc timestamp without time zone true Start Date (LTC)
startdateusrtz timestamp without time zone true
timetype varchar(20) true
systempresenceid varchar(50) true System Presence GUID
presenceid varchar(50) true Presence GUID
presencetime numeric true Presence Time
presencetimeday numeric true Presence Time (Days)
routingid varchar(50) true Routing GUID
routingtime numeric true Routing Time
routingtimeday numeric true Routing Time (Days)
updated timestamp without time zone true Last Updated Time

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