public.vwconvvoicetopicdetaildata

public.vwconvvoicetopicdetaildata

Description

View for conversation voice topic detail data combining topic analysis with conversation summary data

Table Definition
CREATE VIEW vwconvvoicetopicdetaildata AS (
 SELECT ct.keyid,
    ct.conversationid,
    ct.starttime,
    ct.starttimeltc,
    ct.participant,
    ct.duration,
    ct.confidence,
    ct.topicname,
    ct.topicid,
    ct.topicphrase,
    ct.transcriptphrase,
    ct.updated,
    cs.conversationstartdate,
    cs.conversationstartdateltc,
    cs.conversationenddate,
    cs.conversationenddateltc,
    cs.ttalkcomplete,
    cs.ani,
    cs.dnis,
    cs.firstmediatype,
    cs.divisionid,
    cs.firstqueueid,
    cs.firstqueuename,
    cs.lastqueueid,
    cs.lastqueuename,
    cs.firstagentid,
    cs.firstagentname,
    cs.firstagentdepartment AS firstagentdept,
    cs.firstagentmanager AS firstagentmanagerid,
    cs.firstagentmanager AS firstagentmanagername,
    cs.lastagentid,
    cs.lastagentname,
    cs.lastagentdepartment AS lastagentdept,
    cs.lastagentmanager AS lastagentmanagerid,
    cs.lastagentmanager AS lastagentmanagername,
    cs.firstwrapupcode,
    cs.firstwrapname AS firstwrapupname,
    cs.lastwrapupcode,
    cs.lastwrapname AS lastwrapupname,
    dd.name AS divisionname
   FROM ((convvoicetopicdetaildata ct
     LEFT JOIN vwconvsummarydata cs ON (((cs.conversationid)::text = (ct.conversationid)::text)))
     LEFT JOIN divisiondetails dd ON (((cs.divisionid)::text = (dd.id)::text)))
)

Columns

Name Type Default Nullable Children Parents Comment
keyid varchar(100) true Primary key identifier
conversationid varchar(50) true Conversation GUID
starttime timestamp without time zone true Topic phrase start time (UTC)
starttimeltc timestamp without time zone true Topic phrase start time (local time)
participant varchar(50) true Participant type (agent/customer)
duration numeric(20,2) true Duration of topic phrase in seconds
confidence numeric(20,2) true Confidence score for topic detection
topicname varchar(200) true Name of detected topic
topicid varchar(50) true Topic identifier GUID
topicphrase varchar(200) true Phrase that triggered topic detection
transcriptphrase varchar(200) true Full transcript phrase containing the topic
updated timestamp without time zone true Last updated timestamp
conversationstartdate timestamp without time zone true Conversation start date (UTC)
conversationstartdateltc timestamp without time zone true Conversation start date (local time)
conversationenddate timestamp without time zone true Conversation end date (UTC)
conversationenddateltc timestamp without time zone true Conversation end date (local time)
ttalkcomplete numeric(20,2) true Total talk time complete
ani varchar(400) true Automatic Number Identification (caller ID)
dnis varchar(400) true Dialed Number Identification Service
firstmediatype varchar(50) true First media type of conversation
divisionid varchar(50) true Division GUID
firstqueueid varchar(50) true First queue GUID
firstqueuename varchar(255) true First queue name
lastqueueid varchar(50) true Last queue GUID
lastqueuename varchar(255) true Last queue name
firstagentid varchar(50) true First agent GUID
firstagentname varchar(200) true First agent name
firstagentdept varchar(200) true First agent department
firstagentmanagerid varchar(200) true First agent manager GUID
firstagentmanagername varchar(200) true First agent manager name
lastagentid varchar(50) true Last agent GUID
lastagentname varchar(200) true Last agent name
lastagentdept varchar(200) true Last agent department
lastagentmanagerid varchar(200) true Last agent manager GUID
lastagentmanagername varchar(200) true Last agent manager name
firstwrapupcode varchar(255) true First wrap-up code GUID
firstwrapupname varchar(255) true First wrap-up code name
lastwrapupcode varchar(255) true Last wrap-up code GUID
lastwrapupname varchar(255) true Last wrap-up code name
divisionname varchar(50) true Division name

Referenced Tables

Name Columns Comment Type
public.convvoicetopicdetaildata 18 BASE TABLE
public.vwconvsummarydata 68 See ConvSummaryData - Expands all the GUIDs with their lookups VIEW
public.divisiondetails 4 BASE TABLE

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