public.mvwconvvoiceoverviewdata

public.mvwconvvoiceoverviewdata

Description

Backward compatibility alias for vwConvVoiceOverviewData - DEPRECATED: Use vwConvVoiceOverviewData instead

Table Definition 
CREATE VIEW mvwconvvoiceoverviewdata AS (
 SELECT vwconvvoiceoverviewdata.conversationid,
    vwconvvoiceoverviewdata.sentimentscore,
    vwconvvoiceoverviewdata.sentimenttrend,
    vwconvvoiceoverviewdata.agentdurationpercentage,
    vwconvvoiceoverviewdata.customerdurationpercentage,
    vwconvvoiceoverviewdata.silencedurationpercentage,
    vwconvvoiceoverviewdata.overtalkdurationpercentage,
    vwconvvoiceoverviewdata.overtalkcount,
    vwconvvoiceoverviewdata.ivrdurationpercentage,
    vwconvvoiceoverviewdata.acddurationpercentage,
    vwconvvoiceoverviewdata.otherdurationpercentage,
    vwconvvoiceoverviewdata.conversationstartdate,
    vwconvvoiceoverviewdata.conversationstartdateltc,
    vwconvvoiceoverviewdata.conversationenddate,
    vwconvvoiceoverviewdata.conversationenddateltc,
    vwconvvoiceoverviewdata.ttalkcomplete,
    vwconvvoiceoverviewdata.ani,
    vwconvvoiceoverviewdata.dnis,
    vwconvvoiceoverviewdata.firstmediatype,
    vwconvvoiceoverviewdata.divisionid,
    vwconvvoiceoverviewdata.firstqueueid,
    vwconvvoiceoverviewdata.firstqueuename,
    vwconvvoiceoverviewdata.lastqueueid,
    vwconvvoiceoverviewdata.lastqueuename,
    vwconvvoiceoverviewdata.firstagentid,
    vwconvvoiceoverviewdata.firstagentname,
    vwconvvoiceoverviewdata.firstagentdept,
    vwconvvoiceoverviewdata.firstagentmanagerid,
    vwconvvoiceoverviewdata.firstagentmanagername,
    vwconvvoiceoverviewdata.lastagentid,
    vwconvvoiceoverviewdata.lastagentname,
    vwconvvoiceoverviewdata.lastagentdept,
    vwconvvoiceoverviewdata.lastagentmanagerid,
    vwconvvoiceoverviewdata.lastagentmanagername,
    vwconvvoiceoverviewdata.firstwrapupcode,
    vwconvvoiceoverviewdata.firstwrapupname,
    vwconvvoiceoverviewdata.lastwrapupcode,
    vwconvvoiceoverviewdata.lastwrapupname,
    vwconvvoiceoverviewdata.divisionname
   FROM vwconvvoiceoverviewdata
)

Columns

Name Type Default Nullable Children Parents Comment
conversationid varchar(50) true
sentimentscore numeric(20,2) true
sentimenttrend numeric(20,2) true
agentdurationpercentage numeric(20,2) true
customerdurationpercentage numeric(20,2) true
silencedurationpercentage numeric(20,2) true
overtalkdurationpercentage numeric(20,2) true
overtalkcount integer true
ivrdurationpercentage numeric(20,2) true
acddurationpercentage numeric(20,2) true
otherdurationpercentage numeric(20,2) true
conversationstartdate timestamp without time zone true
conversationstartdateltc timestamp without time zone true
conversationenddate timestamp without time zone true
conversationenddateltc timestamp without time zone true
ttalkcomplete numeric(20,2) true
ani varchar(400) true
dnis varchar(400) true
firstmediatype varchar(50) true
divisionid varchar(50) true
firstqueueid varchar(50) true
firstqueuename varchar(255) true
lastqueueid varchar(50) true
lastqueuename varchar(255) true
firstagentid varchar(50) true
firstagentname varchar(200) true
firstagentdept varchar(200) true
firstagentmanagerid varchar(50) true
firstagentmanagername varchar(200) true
lastagentid varchar(50) true
lastagentname varchar(200) true
lastagentdept varchar(200) true
lastagentmanagerid varchar(50) true
lastagentmanagername varchar(200) true
firstwrapupcode varchar(255) true
firstwrapupname varchar(255) true
lastwrapupcode varchar(255) true
lastwrapupname varchar(255) true
divisionname varchar(50) true

Referenced Tables

Name Columns Comment Type
public.vwconvvoiceoverviewdata 39 View for conversation voice overview data combining voice analytics with conversation summary data VIEW

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