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public.vwrealtimeuser
Description Real-time user data Table Definition CREATE VIEW vwrealtimeuser AS ( SELECT rd.name AS user_name, rd.id AS user_id, rd.divisionid, rd.groupname, rd.managername, rd.managerid, CASE WHEN (rd.systempresence = 'ON_QUEUE'::text) THEN ...
public.vwrealtimeuser_groups
Description Table Definition CREATE VIEW vwrealtimeuser_groups AS ( SELECT rd.name AS user_name, rd.id AS user_id, rd.divisionid, rd.division_name, rd.groupid, rd.groupname, rd.managername, rd.managerid, CASE WHEN (rd.systempresence = ...
public.mvwconvvoiceoverviewdata
Description Columns Name Type Default Nullable Children Parents Comment conversationid varchar(50) false sentimentscore numeric(20,2) true sentimenttrend numeric(20,2) true agentdurationpercentage numeric(20,2) true customerdurationpercentage ...
public.mvwconvvoicesentimentdetaildata
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false conversationid varchar(50) true starttime timestamp without time zone true starttimeltc timestamp without time zone true duration numeric(20,2) true ...
public.vwteammemberdata
Description Team Member Data View Table Definition CREATE VIEW vwteammemberdata AS ( SELECT tm.userid, ud.name AS "Agent Name", td.name AS "Team Name" FROM ((teammemberdata tm LEFT JOIN vwuserdetail ud ON (((tm.userid)::text = (ud.id)::text))) LEFT ...