public.vwuserpresencedetaileddata

public.vwuserpresencedetaileddata

Description

Detailed user presence data with lookup expansion

Table Definition 
CREATE VIEW vwuserpresencedetaileddata AS (
 SELECT upd.keyid,
    upd.userid,
    ud.name AS agentname,
    ud.managerid,
    ud.divisionid,
    ud.managername,
    upd.starttime,
    upd.starttimeltc,
    upd.endtime,
    upd.endtimeltc,
    upd.systempresence,
    upd.orgpresence,
    upd.routingstatus,
    upd.timeinstate,
    (upd.timeinstate / 86400.00) AS timeinstateday,
    upd.updated,
    upd.organizationpresenceid AS organization_presence_id,
    ud.divisionname AS division_name
   FROM (userpresencedetaileddata upd
     LEFT JOIN vwuserdetail ud ON (((ud.id)::text = (upd.userid)::text)))
)

Columns

Name Type Default Nullable Children Parents Comment
keyid varchar(255) true Primary Key
userid varchar(50) true User GUID
agentname varchar(200) true Agent Name
managerid varchar(50) true Manager GUID
divisionid varchar(50) true Division GUID
managername varchar(200) true Manager Name
starttime timestamp without time zone true Start Time(UTC)
starttimeltc timestamp without time zone true Start Time in LTC
endtime timestamp without time zone true End Time(UTC)
endtimeltc timestamp without time zone true End Time in LTC
systempresence varchar(50) true System Presence
orgpresence varchar(50) true Organization Presence
routingstatus varchar(50) true Routing Status
timeinstate numeric(20,2) true Time in State
timeinstateday numeric true Time in State (Days)
updated timestamp without time zone true Last Updated Time
organization_presence_id varchar(50) true Organization Presence GUID
division_name varchar(50) true Division Name

Referenced Tables

Name Columns Comment Type
public.userpresencedetaileddata 12 User Presence Detailed Data BASE TABLE
public.vwuserdetail 18 User details with manager and division context VIEW

    • Related Articles

    • README

      Logo Genesys Adapter Data Dictionary Tables Name Columns Comment Type public.tabledefinitions 5 Subscription Detailed Data BASE TABLE public.activeqmembersdata 9 Historical Active Membership of Queues BASE TABLE public.activitycodedetails 11 Activity ...

    • public.evalquestiondata

      Columns Name Type Default Nullable Children Parents Comment keyid varchar(50) false evaluationid varchar(50) false evaluationformid varchar(50) false questiongroupid varchar(50) true questionid varchar(50) true answerid varchar(50) true score ...

    • public.participantattributesdynamic

      Columns Name Type Default Nullable Children Parents Comment keyid varchar(50) false conversationid varchar(50) false conversationstartdate timestamp without time zone false conversationstartdateltc timestamp without time zone true conversationenddate ...

    • public.hoursblockdata

      Columns Name Type Default Nullable Children Parents Comment keyid varchar(200) false userid varchar(50) true startdate timestamp without time zone true startdateltc timestamp without time zone true enddate timestamp without time zone true enddateltc ...

    • public.userinteractionpresencedetaileddata

      Columns Name Type Default Nullable Children Parents Comment keyid varchar(255) false userid varchar(50) true starttime timestamp without time zone false starttimeltc timestamp without time zone true endtime timestamp without time zone true endtimeltc ...