public.vwuserpresencedetaileddata
Description
See UserPresenceDetailedData - Expands all the GUIDs with their lookups(Detailed)
Table Definition
CREATE VIEW vwuserpresencedetaileddata AS (
SELECT upd.keyid,
upd.userid,
ud.name AS agentname,
ud.managerid,
ud.divisionid,
ud.managername,
upd.starttime,
upd.starttimeltc,
upd.endtime,
upd.endtimeltc,
upd.systempresence,
upd.orgpresence,
upd.routingstatus,
upd.timeinstate,
(upd.timeinstate / 86400.00) AS timeinstateday,
upd.updated
FROM (userpresencedetaileddata upd
LEFT JOIN vwuserdetail ud ON (((ud.id)::text = (upd.userid)::text)))
)
Columns
keyid |
varchar(255) |
|
true |
|
|
Primary Key |
userid |
varchar(50) |
|
true |
|
|
User GUID |
agentname |
varchar(200) |
|
true |
|
|
Agent Name |
managerid |
varchar(50) |
|
true |
|
|
Manager GUID |
divisionid |
varchar(50) |
|
true |
|
|
Division GUID |
managername |
varchar(200) |
|
true |
|
|
Manager Name |
starttime |
timestamp without time zone |
|
true |
|
|
Start Time(UTC) |
starttimeltc |
timestamp without time zone |
|
true |
|
|
Start Time in LTC |
endtime |
timestamp without time zone |
|
true |
|
|
End Time(UTC) |
endtimeltc |
timestamp without time zone |
|
true |
|
|
End Time in LTC |
systempresence |
varchar(50) |
|
true |
|
|
System Presence |
orgpresence |
varchar(50) |
|
true |
|
|
Organization Presence |
routingstatus |
varchar(50) |
|
true |
|
|
Routing Status |
timeinstate |
numeric(20,2) |
|
true |
|
|
Time in State |
timeinstateday |
numeric |
|
true |
|
|
Time in State (Days) |
updated |
timestamp without time zone |
|
true |
|
|
Last Updated Time |
Referenced Tables
Related Articles
public.mvwconvvoiceoverviewdata
Description Columns Name Type Default Nullable Children Parents Comment conversationid varchar(50) false sentimentscore numeric(20,2) true sentimenttrend numeric(20,2) true agentdurationpercentage numeric(20,2) true customerdurationpercentage ...
public.mvwconvvoicesentimentdetaildata
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(100) false conversationid varchar(50) true starttime timestamp without time zone true starttimeltc timestamp without time zone true duration numeric(20,2) true ...
public.vwteammemberdata
Description Team Member Data View Table Definition CREATE VIEW vwteammemberdata AS ( SELECT tm.userid, ud.name AS "Agent Name", td.name AS "Team Name" FROM ((teammemberdata tm LEFT JOIN vwuserdetail ud ON (((tm.userid)::text = (ud.id)::text))) LEFT ...
public.jobminimumdefinition
Description Columns Name Type Default Nullable Children Parents Comment jobid integer nextval(‘jobminimumdefinition_jobid_seq’::regclass) false jobname varchar(255) true maxsyncspan varchar(50) true lookbackspan varchar(50) true Constraints Name Type ...
public.participantattributesdynamic
Description Columns Name Type Default Nullable Children Parents Comment keyid varchar(50) false conversationid varchar(50) false conversationstartdate timestamp without time zone false conversationstartdateltc timestamp without time zone true ...