public.vwcallnotrespondingdetails

public.vwcallnotrespondingdetails

Description

Shows the details of agents missing calls (Not Responding) from the DetailedInteractionData table - Expands all the GUIDs with their lookups

Table Definition

CREATE VIEW vwcallnotrespondingdetails AS (
 SELECT det.conversationid,
    det.userid,
    ud.name AS agentname,
    md.id AS managerid,
    md.name AS managername,
    det.mediatype,
    det.conversationstartdate,
    det.conversationstartdateltc,
    det.conversationenddate,
    det.conversationenddateltc,
    det.segmentstartdate,
    det.segmentstartdateltc,
    det.segmentenddate,
    det.segmentenddateltc,
    det.convtosegmentendtime AS totalcalltime,
    det.segmenttime AS queuetime,
    (det.convtosegmentendtime / 86400.00) AS totalcalltimeday,
    (det.segmenttime / 86400.00) AS queuetimeday,
    det.ani,
    det.dnis,
    det.queueid,
    que.name AS queuename,
    det.purpose,
    det.segmenttype,
    det.disconnectiontype
   FROM (((detailedinteractiondata det
     LEFT JOIN queuedetails que ON (((que.id)::text = (det.queueid)::text)))
     LEFT JOIN userdetails ud ON (((ud.id)::text = (det.userid)::text)))
     LEFT JOIN userdetails md ON (((md.id)::text = (ud.manager)::text)))
  WHERE (((det.segmenttype)::text = 'alert'::text) AND ((det.purpose)::text = 'agent'::text) AND ((det.disconnectiontype)::text = ANY ((ARRAY['client'::character varying, 'endpoint'::character varying, 'noAnswerTransfer'::character varying])::text[])))
)

Columns

Name Type Default Nullable Children Parents Comment
conversationid varchar(50) true Conversation GUID
userid varchar(50) true User GUID
agentname varchar(200) true Agent Name
managerid varchar(50) true Manager GUID
managername varchar(200) true Manager Name
mediatype varchar(50) true Media Type
conversationstartdate timestamp without time zone true Conversation Start Date(UTC)
conversationstartdateltc timestamp without time zone true Conversation Start Date in LTC
conversationenddate timestamp without time zone true Conversation End Date(UTC)
conversationenddateltc timestamp without time zone true Conversation End Date in LTC
segmentstartdate timestamp without time zone true Segment Start Date(UTC)
segmentstartdateltc timestamp without time zone true Segment Start Date in LTC
segmentenddate timestamp without time zone true Segment End Date(UTC)
segmentenddateltc timestamp without time zone true Segment End Date in LTC
totalcalltime numeric(20,2) true Total Call Time
queuetime numeric(20,2) true Queue Time
totalcalltimeday numeric true Total Call Time per Day
queuetimeday numeric true Queue Time per Day
ani varchar(400) true ANI
dnis varchar(400) true DNIS
queueid varchar(50) true Queue GUID
queuename varchar(255) true Queue Name
purpose varchar(50) true Purpose
segmenttype varchar(50) true Segment Type
disconnectiontype varchar(50) true Disconnection Type

Referenced Tables

Name Columns Comment Type
public.detailedinteractiondata 101 Conversation Detailed Data BASE TABLE
public.queuedetails 17 Queue Lookup data BASE TABLE
public.userdetails 13 BASE TABLE

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