public.vwassistantenabledinteractions

public.vwassistantenabledinteractions

Description

Detailed interaction data for queues with AI assistant enabled, including AI-generated summaries

Table Definition
CREATE VIEW vwassistantenabledinteractions AS (
 SELECT d.conversationid,
    d.participantid,
    d.participantname,
    d.conversationstartdate,
    d.conversationstartdateltc,
    d.conversationenddate,
    d.conversationenddateltc,
    d.segmentstartdate,
    d.segmentenddate,
    d.segmenttime,
    d.queueid,
    q.name AS queuename,
    q.description AS queuedescription,
    q.divisionid,
    "substring"((q.description)::text, 'queuegroup=([^;]+)(;|$)'::text) AS queuegroup,
    "substring"((q.description)::text, 'region=([^;]+)(;|$)'::text) AS region,
    "substring"((q.description)::text, 'country=([^;]+)(;|$)'::text) AS country,
    q.assistantid,
    q.assistantstate,
    q.assistantmediatypes,
    q.assistantenabled,
    d.mediatype,
    d.originaldirection,
    d.purpose,
    d.segmenttype,
    d.ani,
    d.dnis,
    d.wrapupcode,
    d.wrapupnote,
    d.recordingexists,
    d.flowid,
    d.flowname,
    d.flowtype,
    d.exitreason,
    s.summarytext AS ai_summary,
    s.summarytype,
    s.summarystatus,
    s.summarygenerated,
    s.summarycreated,
    s.summarylanguage,
    s.communicationid,
    d.conversationminmos,
    d.conversationminrfactor,
    d.externaltag,
    d.disconnectiontype,
    d.transfertype,
    d.transfertargetname,
    d.updated
   FROM ((detailedinteractiondata d
     JOIN queuedetails q ON (((d.queueid)::text = (q.id)::text)))
     LEFT JOIN convvoicesummarydata s ON (((d.conversationid)::text = (s.conversationid)::text)))
  WHERE (q.assistantenabled = true)
)

Columns

Name Type Default Nullable Children Parents Comment
conversationid varchar(50) true
participantid varchar(50) true
participantname varchar(255) true
conversationstartdate timestamp without time zone true
conversationstartdateltc timestamp without time zone true
conversationenddate timestamp without time zone true
conversationenddateltc timestamp without time zone true
segmentstartdate timestamp without time zone true
segmentenddate timestamp without time zone true
segmenttime numeric(20,2) true
queueid varchar(50) true
queuename varchar(255) true
queuedescription varchar(255) true
divisionid varchar(50) true
queuegroup text true
region text true
country text true
assistantid varchar(100) true
assistantstate varchar(20) true
assistantmediatypes text true
assistantenabled boolean true
mediatype varchar(50) true
originaldirection varchar(50) true
purpose varchar(50) true
segmenttype varchar(50) true
ani varchar(400) true
dnis varchar(400) true
wrapupcode varchar(255) true
wrapupnote text true
recordingexists bit(1) true
flowid varchar(50) true
flowname varchar(255) true
flowtype varchar(50) true
exitreason varchar(100) true
ai_summary text true
summarytype varchar(50) true
summarystatus varchar(50) true
summarygenerated boolean true
summarycreated timestamp without time zone true
summarylanguage varchar(20) true
communicationid varchar(50) true
conversationminmos numeric(20,2) true
conversationminrfactor numeric(20,2) true
externaltag varchar(50) true
disconnectiontype varchar(50) true
transfertype varchar(50) true
transfertargetname varchar(255) true
updated timestamp without time zone true

Referenced Tables

Name Columns Comment Type
public.detailedinteractiondata 144 Conversation Detailed Data BASE TABLE
public.queuedetails 21 Queue Lookup data BASE TABLE
public.convvoicesummarydata 17 AI-generated summaries for voice conversations from Genesys Cloud Speech and Text Analytics BASE TABLE

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