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Queue Metrics
contactcentredb.queuemetrics Description Columns Name Type Default Nullable Children Parents Comment QueueNameKey varchar(255) false LastUpdate timestamp without time zone true StartDate timestamp without time zone true QueueName varchar(255) true ...
Queue Grouping Metrics
Background Some customers may have excessive numbers of Genesys Cloud queues defined due to the nature of their business and or various legacy reasons. Managing hundreds of queues can present challenges in finding, sorting and filtering queue related ...
Release Notes
Customer Science releases regular updates to our Genesys Adapter and associated CXiaaS offerings. Please review to understand our current releases: May 2025 May 2025 May 1, 2025 — Version 3.46.0 Features Realtime Observations Management: Implemented ...
public.queuedetails
Description Queue Lookup data Columns Name Type Default Nullable Children Parents Comment id varchar(50) false Primary Key / Queue GUID name varchar(255) true Queue Name description varchar(255) true divisionid varchar(50) true Queue Division GUID ...
Genesys Adapter - Technical Documentation
Executive Summary The Genesys Adapter provides comprehensive, enterprise-grade solutions for synchronizing Genesys Cloud contact center data into various database platforms including Microsoft SQL Server, PostgreSQL, and Snowflake. These integrations ...