Release Notes

Release Notes

 
Customer Science releases regular updates to our Genesys Adapter and associated CXiaaS offerings.

Please review to understand our current releases:
November 2024

November 2024

November 21, 2024 — Version 3.37.0

Bug Fixes

  • Isolate OfferedForecast from Schedule:
    Isolated the OfferedForecast logic from the Schedule to improve clarity and structure.
    (Merged PR 264)
  • Rename Learning Tables in Table Definitions:
    Renamed learning tables in table definitions to avoid conflicts.
    (Merged PR 265)
  • Fix Incorrect Start Dates from DST Offsets:
    Fixed issues related to incorrect start dates caused by Daylight Saving Time offsets.
    (Merged PR 266)
  • Resolve Keyid Deletion Logic Removing Too Many Rows:
    Resolved an issue where the keyid deletion logic removed more rows than intended.
    (Merged PR 262)
  • Update Deletion Logic for Keyid:
    Updated the deletion logic to ensure the correct number of rows are deleted, merging fixes from PR 262.
    (Merged PR 263)

November 2, 2024 — Version 3.36.0

Bug Fixes

  • Handle Data Errors During DST Crossover:
    Resolved data handling errors occurring during Daylight Saving Time (DST) crossover. The adherence data aggregation now correctly adjusts for UTC-based start dates, stopping the job and initiating a new entry to accommodate DST transitions.
    (Merged PR 261)

November 1, 2024 — Version 3.35.1

Bug Fixes

  • Delete Team Member Data Before Write:
    Added functionality to delete existing team member data prior to new data write operations.
    (Merged PR 259)
  • Update Correct Date Syntax for MSSQL in userPresenceData:
    Adjusted date syntax in userPresenceData to comply with MSSQL formatting.
    (Merged PR 258)
  • Update LastSync Based on Request Date:
    Fixed the last sync timestamp to align with the provided request date.
    (Merged PR 258)
  • Fix ArchiveQueueInteractions Cron Job:
    Resolved issues with the ArchiveQueueInteractions cron job.
    (Merged PR 255)

October 2024

October 2024

October 28, 2024 — Version 3.35.0

Features

  • Track Missing Rows and Delete:
    Added functionality to track missing data rows and enable deletions where necessary.
    (Merged PR 251)

Improvements

  • Implement SLA Target Information in Queue Details:
    Enhanced queue details with SLA target metrics to improve tracking.
    (Merged PR 252)
  • Update Query in userPresenceData to Handle All DBTypes:
    Improved query compatibility across multiple database types.
    (Merged PR 253)

Bug Fixes

  • Subscription Duplicate Patch and Cleanup:
    Resolved duplicate entries in subscriptions, with cleanup enhancements.
    (Merged PR 247)
  • Remove Delay in Conversation Looping:
    Optimized looping process by eliminating unintended delays.
    (Merged PR 249)
  • Remove UTC Conversion on Request Dates:
    Adjusted date handling by removing unnecessary UTC conversions.
    (Merged PR 250)

October 16, 2024 — Version 3.34.3

Bug Fixes

  • Re-open database connection after deletion:
    Resolved an issue where the database connection wasn't re-opening after a deletion operation.
    (Merged PR 245)

  • Resolve column diff errors in Participant Attributes:
    Resolved an issue where column mismatch occurs in participant attributes, causing an unhandled exception.
    (Merged PR 246)

  • Subscription duplicate patch and cleanup:
    A patch was applied to remove duplicate subscriptions, along with a general cleanup of related code.
    (Merged PR 247)

October 15, 2024 — Version 3.34.2

Improvements

  • Aggregation User Interaction duplicate patch:
    A patch was applied to remove duplicate user interactions in the Aggregation job.
    (Merged PR 230)
  • Increment Merged Branch Version:
    Disabled the prevent-increment-of-merged-branch-version configuration for the main branch.
    (Merged PR 236)
  • Set Requested Date as Last Update:
    Fixed the last update timestamp to be set to the request date at the end of processing user presence data.
    (Merged PR 240)

October 14, 2024 — Version 3.34

Features

  • Align SQL Database Write Methods:
    Uplift admin jobs to use writesqldatabulk method.
    (Merged PR 203)
  • Clean up Adherence Subscription Channels:
    Remove subscriptions from adherence websocket.
    (Merged PR 215)

Improvements

  • Add Look Back Span in WFM Schedule Data Job:
    Added Look Back Span in WFM schedule data job.
    (Merged PR 188)
  • Adjust Lookback and Max Sync Span:
    Changed lookback and max sync span for adherence, resolving Snowflake errors.
    (Merged PR 199)
  • Enhance Performance for Voice Topic Detail Data:
    Improved performance for mvwconvvoicetopicdetaildata with indexing.
    (Merged PR 221)
  • Handle Multiple Executions in User Presence Data:
    Updated check_and_update_userpresencedetaileddata to support multiple executions.
    (Merged PR 213)
  • Implement Mixed Patches Across Various Components:
    Applied mixed patches for realtime, schedule, adherence, and vwqueuedetails.
    (Merged PR 218)
  • Update Fact Data Job:
    Modified fact data job.
    (Merged PR 206)
  • Resolve Adherence Syncing Issues:
    Addressed adherence syncing issues for actuals and exceptions.
    (Merged PR 196)
  • Fix Column Discrepancies:
    Handled discrepancies in column data.
    (Merged PR 197)
  • Improve Logging for Interaction:
    Updated logging for the interaction job.
    (Merged PR 221)
  • Update Job Minimum Definition for Snowflake:
    Updated job minimum definition schema and defaults for Snowflake.
    (Merged PR 221)
  • Add Index to Voice Topic Detail Data:
    Enhanced mvwconvvoicetopicdetaildata with an index.
    (Merged PR 221)
  • Clean Up User Queue Mapping:
    Removed outdated entries in user queue mapping.
    (Merged PR 201)

Bug Fixes

  • Fix UserActivity Not Updating Table:
    Resolved an issue where UserActivity job failed to update the table.
    (Merged PR 202)
  • Resolve Schema Errors:
    Fixed schema errors.
    (Merged PR 191)
  • Fix Intermittent Realtime Errors:
    Addressed intermittent errors in realtime processing.
    (Merged PR 189)
  • Remove Division Filtering from Presence Details Sync:
    Removed Division Filtering from presence details synchronization.
    (Merged PR 221)
  • Resolve Duplicates in Job Minimum Definition:
    Corrected duplicate entries in job minimum definition.
    (Merged PR 221)
  • Remove Truncate from User Presence Data:
    Removed unnecessary truncation in user presencedetailed data.
    (Merged PR 221)
  • Handle Unhandled Websockets:
    Resolved issues with unhandled websockets.
    (Merged PR 217)
  • Fix Removal of Schedule Data from vwadhday:
    Corrected removal of schedule data from vwadhday.
    (Merged PR 216)
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