Release Notes

Release Notes

 
Customer Science releases regular updates to our Genesys Adapter and associated CXiaaS offerings.

Please review to understand our current releases:
May 2025

May 2025

May 21, 2025 — Version 3.46.1

Bugs

  • Learning Module Null Error Handling:
    Implemented null handling on nullable columns in the Learning Module, Assignments and Results.
    (Merged PR #358)

  • User Data Null Error Handling:
    Implemented null handling on nullable columns in the User Interaction and User Presence data.
    (Merged PR #358)

Improvements

  • Learning Module Logging:
    Improved logging on the learning module.
    (Merged PR #358)

May 1, 2025 — Version 3.46.0

Features

  • Realtime Observations Management:
    Implemented manager into Real Time Job for querying observations and handling limits more effectively.
    (Merged PR #346)

  • Update Permissions:
    Updated and streamlined permission logic to support recent platform changes.
    (Merged PR #327, #344)
  • Backfill uplift:
    Implemented backfill functionality across multiple jobs to enable separate jobs for re-syncing historical data.
    (Merged PR #342)
  • CSI Licensing Uplift:
    Implemented licensing module to control access to the Genesys Adapter.
    (Merged PR #326)

Bugs

  • Offered Forecast Timeout:
    Increased timeout on SQL queries whilst implementing additional logging and better error handling
    (Merged PR #339)

Improvements

  • CI Pipeline Uplift:
    Included end-to-end testing across all CI jobs to strengthen build integrity.
    (Merged PR #318)

  • Updated Azure Pipelines Configuration:
    Refined the azure-pipelines.yml file to enhance CI/CD performance.
    (Merged PR #318)

  • Deployment Trigger and Documentation Enhancements:
    Adjusted deployment triggers to respond to pull requests and improved related documentation.
    (Merged PR #322)

  • Reduced API Batch Size and Logging Enhancements:
    Lowered batch size for real-time modules and introduced more detailed logs.
    (Merged PRs #338)

  • Optimised Batch Processing in Real-Time Modules:
    Refactored batch handling to improve throughput and performance.
    (Merged PRs #336)

  • Dynamic API URL:
    Replaced static references to APIs for login and streaming URLs with dynamic derivation
    (Merged PRs #342)

  • Eval Details Column Descriptions:
    Improved the descriptions of the columns in the Eval Details table to avoid confusion with the evaluationid column.
    (Merged PRs #341)


February 2025

February 2025

February 25, 2025 — Version 3.43.0

Features

  • Logging and Error Handling Enhancement for AdminData: Improved logging and error handling in adminData with structured logging for better maintainability.
    (Merged PR #316)
  • Added vwuserqueuemappings: Introduced the vwuserqueuemappings feature to enhance data organization and access for MSSQL.
    (Merged PR #319)

Bug Fixes

  • Null Handling for Flow Outcomes End Timestamp: Added null handling for the flowoutcomes end timestamp to prevent errors.
    (Merged PR #314)
  • Query End Date Handling for Future Dates: Fixed issue by setting query end date to utcnow if it's in the future.
    (Merged PR #315)
  • No Processing of Future Data: Resolved issue where future data was not processed correctly.
    (Merged PR #320)

Improvements

  • CI Pipeline Uplift: Enhanced CI pipeline to include end-to-end testing for all jobs, improving testing coverage and overall QA process.
    (Merged PR #317, #318)

February 11, 2025 — Version 3.41.0

Features

  • Logging and Code Uplift for SQL Batches in Interaction Job: Improved logging and optimised SQL batch processing for the Interaction Job.
    (Merged PR #307)
  • Schema Uplift for Persona Dashboards: Updated schema definitions to enhance Persona Dashboard functionality.
    (Merged PR #309)
  • Survey Job Uplift: Enhanced survey job processing for better reliability and performance.
    (Merged PR #308)

Bug Fixes

  • Additional check for stuck Real Time Conversations: Added an additional validation step for conversations exceeding an hour in the Real Time Job.
    (Merged PR #312)
  • Fix Sync Type to Lowercase: Standardised sync type values to lowercase for consistency.
    (Merged PR #310)

Improvements

  • Version Increment: Internal versioning update for tracking release changes.
    (Merged PR #303)
January 2025

January 2025

January 30, 2025 — Version 3.40.1

Bug Fixes

  • Fix Output for Missing Permissions Message on Error: Ensured that missing permissions messages are properly displayed when errors occur.
    (Merged PR #301)
  • Remove Duplicate Schema Logic in DetailedInteractionData: Addressed an issue where duplicate entries were being stored in the DetailedInteractionData schema file.
    (Merged PR #301)
  • Fix Error Handling on Async Interaction Job: Improved error handling for asynchronous interaction jobs to prevent failures.
    (Merged PR #301)
  • Add Duplicate Constraint Checks for Flow Outcomes: Implemented additional checks to prevent duplicate flow outcome entries.
    (Merged PR #301)
  • Update Handling for csg_artefacts Schema: Adjusted logic in the csg_artefacts schema file to improve data consistency.
    (Merged PR #301)

January 28, 2024 — Version 3.40.0

Features

  • Implement Flow Outcomes: Introduced flow outcomes functionality for improved tracking and analysis.
    (Merged PR #294)
  • Forbidden Handling: Added forbidden handling logic for the API responses to enhance error management.
    (Merged PR #295)

Bug Fixes

  • EvalData Lookback Paging Uplift: Enhanced the paging mechanism for EvalData lookback functionality.
    (Merged PR #296)
  • Uplift MSSQL Schemas: Improved MSSQL schemas for better compatibility and performance.
    (Merged PR #297)
  • Uplift Realtime Schema: Updated and optimised the realtime schema to align with current standards.
    (Merged PR #298)

Improvements

  • Extract Missing Users from Group Membership: Enhanced group membership logic to identify and extract missing users.
    (Merged PR #299)
December 2024

December 2024

December 18, 2024 — Version 3.39.4

Features

  • Sanitising Participant Attributes:
    Improved extraction of participant attributes dynamically, ensuring columns names conform to database standards (e.g. whitespace)
    (Merged PR #292)

December 16, 2024 — Version 3.39.0

Features

  • Enhanced Asynchronous Processing for Interaction Jobs:
    Improved asynchronous processing for interaction jobs to ensure reliable and efficient performance.
    (Merged PR #284)
  • Enhanced Forecast Job Stability:
    Improved error handling in the Forecast Job to ensure reliable performance.
    (Merged PR #282)
  • Historical Data Synchronization:
    Enabled synchronization of historical schedules and offered forecasts for comprehensive data tracking.
    (Merged PR #269)

Improvements

  • Enhanced User Interaction Data Processing:
    Updated the process for retrieving user interaction data to improve efficiency and accuracy.
    (Merged PR #280)
  • Refined User Interaction Data Handling:
    Further improvements to the user interaction data retrieval process, ensuring better performance.
    (Merged PR #279)
  • Advanced Logging for SQL Table Data:
    Implemented enhanced logging for SQL table data operations to facilitate easier troubleshooting and monitoring.
    (Merged PR #273)
  • Increase Evaluation Sync Limits:
    Updated default settings for Evaluation Syncs to ensure conversations are not missed during regular synchronization.
    (Merged PR #276)
  • Extended Evaluation Lookback:
    Updated the evaluation lookback period for more accurate data analysis.
    (Merged PR #276)
  • Improved Table Definitions Management:
    Implemented logic to automatically check and remove incorrect table definition entries.
    (Merged PR #275)
  • Voice Overview Dependency Integration:
    Added dependencies to ensure voice interactions are synchronized with the last interaction sync.
    (Merged PR #274)
  • Automated Cleanup of Old Suboverview Data:
    Introduced a procedure to delete outdated suboverview rows, maintaining data integrity.
    (Merged PR #270)

Bug Fixes

  • Prevent Missed Abandoned Interactions:
    Addressed issues where abandoned interactions (less than one second) were being missed from data collection.
    (Merged PR #284)
  • Improved Data Validation for Real-time Interactions:
    Introduced enhanced validation mechanisms for real-time interactions to increase reliability and data integrity.
    Added additional checks to improve the accuracy and reliability of realtime conversations.
    (Merged PR #278 and #268)
  • Enhanced Error Logging in Data Sync Processes:
    Updated error logs for better debugging during data synchronization.
    (Merged PR #281)
  • Enhanced Forecast Job Error Handling:
    Fixed missing semicolons and corrected error handling to enhance overall code stability.
    (Merged PR #282)
  • Manual Check Date Handling:
    Resolved issues with null start dates in manual checks to prevent data inconsistencies.
    (Merged PR #281)
  • Code Formatting Enhancements:
    Corrected curly brace positioning and improved code escaping for better readability and maintenance.
    (Merged PR #279)
  • MSSQL Timespan Handling Fix:
    Adjusted MSSQL timespan processing to ensure accurate data conversions.
    (Merged PR #278)
  • Data Conversion Safety:
    Implemented safer data conversion methods to prevent errors during data processing.
    (Merged PR #272)
  • Duplicate Entry Prevention:
    Added primary key checks to avoid duplication of records, ensuring data integrity.
    (Merged PR #269)
  • Partition Management Improvements:
    Patched the partition management process to handle new partitions, redistribute data effectively, and enhance analysis functions.
    (Merged PR #271)

December 05, 2024 — Version 3.38.1

Bug Fixes

  • Real Time Null Start Date in Conversations:
    Fixed an issue with handling null start dates in manual checks.
    (Merged PR 281)
  • Offered Forecast Null Object Handling:
    Fixed an issue with handling null forecast data objects.
    (Merged PR 282)

December 04, 2024 — Version 3.38.0

Features

  • Historical Forecast Adjustments:
    Enabled adjustments to historical forecasts for more accurate reporting.
    (Merged PR 279)

Improvements

  • Improved Data Validation for Real-time Interactions:
    Introduced enhanced validation mechanisms for real-time interactions to increase reliability and data integrity.
    (Merged PR 278)
  • Enhanced Error Logging in Data Sync Processes:
    Updated error logs for better debugging during data synchronization.
    (Merged PR 281)
  • Default: Increase Evaluation Sync Limits
    Updated default for Evaluation Syncs to ensure conversations are not missed when syncing regularly.
    (Merged PR 276)

Bug Fixes

  • Fixed Incorrect Sync Timestamps for Historical Data:
    Addressed an issue where historical data sync timestamps were misaligned, ensuring accurate records.
    (Merged PR 282)
  • Resolved Null Value Errors in Forecast Analysis:
    Fixed a bug causing null value errors in forecast analysis calculations.
    (Merged PR 283)

November 2024

November 2024

November 21, 2024 — Version 3.37.0

Bug Fixes

  • Isolate OfferedForecast from Schedule:
    Isolated the OfferedForecast logic from the Schedule to improve clarity and structure.
    (Merged PR 264)
  • Rename Learning Tables in Table Definitions:
    Renamed learning tables in table definitions to avoid conflicts.
    (Merged PR 265)
  • Fix Incorrect Start Dates from DST Offsets:
    Fixed issues related to incorrect start dates caused by Daylight Saving Time offsets.
    (Merged PR 266)
  • Resolve Keyid Deletion Logic Removing Too Many Rows:
    Resolved an issue where the keyid deletion logic removed more rows than intended.
    (Merged PR 262)
  • Update Deletion Logic for Keyid:
    Updated the deletion logic to ensure the correct number of rows are deleted, merging fixes from PR 262.
    (Merged PR 263)

November 2, 2024 — Version 3.36.0

Bug Fixes

  • Handle Data Errors During DST Crossover:
    Resolved data handling errors occurring during Daylight Saving Time (DST) crossover. The adherence data aggregation now correctly adjusts for UTC-based start dates, stopping the job and initiating a new entry to accommodate DST transitions.
    (Merged PR 261)

November 1, 2024 — Version 3.35.1

Bug Fixes

  • Delete Team Member Data Before Write:
    Added functionality to delete existing team member data prior to new data write operations.
    (Merged PR 259)
  • Update Correct Date Syntax for MSSQL in userPresenceData:
    Adjusted date syntax in userPresenceData to comply with MSSQL formatting.
    (Merged PR 258)
  • Update LastSync Based on Request Date:
    Fixed the last sync timestamp to align with the provided request date.
    (Merged PR 258)
  • Fix ArchiveQueueInteractions Cron Job:
    Resolved issues with the ArchiveQueueInteractions cron job.
    (Merged PR 255)

October 2024

October 2024

October 28, 2024 — Version 3.35.0

Features

  • Track Missing Rows and Delete:
    Added functionality to track missing data rows and enable deletions where necessary.
    (Merged PR 251)

Improvements

  • Implement SLA Target Information in Queue Details:
    Enhanced queue details with SLA target metrics to improve tracking.
    (Merged PR 252)
  • Update Query in userPresenceData to Handle All DBTypes:
    Improved query compatibility across multiple database types.
    (Merged PR 253)

Bug Fixes

  • Subscription Duplicate Patch and Cleanup:
    Resolved duplicate entries in subscriptions, with cleanup enhancements.
    (Merged PR 247)
  • Remove Delay in Conversation Looping:
    Optimized looping process by eliminating unintended delays.
    (Merged PR 249)
  • Remove UTC Conversion on Request Dates:
    Adjusted date handling by removing unnecessary UTC conversions.
    (Merged PR 250)

October 16, 2024 — Version 3.34.3

Bug Fixes

  • Re-open database connection after deletion:
    Resolved an issue where the database connection wasn't re-opening after a deletion operation.
    (Merged PR 245)

  • Resolve column diff errors in Participant Attributes:
    Resolved an issue where column mismatch occurs in participant attributes, causing an unhandled exception.
    (Merged PR 246)

  • Subscription duplicate patch and cleanup:
    A patch was applied to remove duplicate subscriptions, along with a general cleanup of related code.
    (Merged PR 247)

October 15, 2024 — Version 3.34.2

Improvements

  • Aggregation User Interaction duplicate patch:
    A patch was applied to remove duplicate user interactions in the Aggregation job.
    (Merged PR 230)
  • Increment Merged Branch Version:
    Disabled the prevent-increment-of-merged-branch-version configuration for the main branch.
    (Merged PR 236)
  • Set Requested Date as Last Update:
    Fixed the last update timestamp to be set to the request date at the end of processing user presence data.
    (Merged PR 240)

October 14, 2024 — Version 3.34

Features

  • Align SQL Database Write Methods:
    Uplift admin jobs to use writesqldatabulk method.
    (Merged PR 203)
  • Clean up Adherence Subscription Channels:
    Remove subscriptions from adherence websocket.
    (Merged PR 215)

Improvements

  • Add Look Back Span in WFM Schedule Data Job:
    Added Look Back Span in WFM schedule data job.
    (Merged PR 188)
  • Adjust Lookback and Max Sync Span:
    Changed lookback and max sync span for adherence, resolving Snowflake errors.
    (Merged PR 199)
  • Enhance Performance for Voice Topic Detail Data:
    Improved performance for mvwconvvoicetopicdetaildata with indexing.
    (Merged PR 221)
  • Handle Multiple Executions in User Presence Data:
    Updated check_and_update_userpresencedetaileddata to support multiple executions.
    (Merged PR 213)
  • Implement Mixed Patches Across Various Components:
    Applied mixed patches for realtime, schedule, adherence, and vwqueuedetails.
    (Merged PR 218)
  • Update Fact Data Job:
    Modified fact data job.
    (Merged PR 206)
  • Resolve Adherence Syncing Issues:
    Addressed adherence syncing issues for actuals and exceptions.
    (Merged PR 196)
  • Fix Column Discrepancies:
    Handled discrepancies in column data.
    (Merged PR 197)
  • Improve Logging for Interaction:
    Updated logging for the interaction job.
    (Merged PR 221)
  • Update Job Minimum Definition for Snowflake:
    Updated job minimum definition schema and defaults for Snowflake.
    (Merged PR 221)
  • Add Index to Voice Topic Detail Data:
    Enhanced mvwconvvoicetopicdetaildata with an index.
    (Merged PR 221)
  • Clean Up User Queue Mapping:
    Removed outdated entries in user queue mapping.
    (Merged PR 201)

Bug Fixes

  • Fix UserActivity Not Updating Table:
    Resolved an issue where UserActivity job failed to update the table.
    (Merged PR 202)
  • Resolve Schema Errors:
    Fixed schema errors.
    (Merged PR 191)
  • Fix Intermittent Realtime Errors:
    Addressed intermittent errors in realtime processing.
    (Merged PR 189)
  • Remove Division Filtering from Presence Details Sync:
    Removed Division Filtering from presence details synchronization.
    (Merged PR 221)
  • Resolve Duplicates in Job Minimum Definition:
    Corrected duplicate entries in job minimum definition.
    (Merged PR 221)
  • Remove Truncate from User Presence Data:
    Removed unnecessary truncation in user presencedetailed data.
    (Merged PR 221)
  • Handle Unhandled Websockets:
    Resolved issues with unhandled websockets.
    (Merged PR 217)
  • Fix Removal of Schedule Data from vwadhday:
    Corrected removal of schedule data from vwadhday.
    (Merged PR 216)
Archived


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