Release Notes

Release Notes

Customer Science releases regular updates to our Genesys Adapter and associated CXiaaS offerings.

Please review to understand our current releases:

    • Related Articles

    • May 2024 Release

      Features Implement automated data dictionary Say hello to streamlined data management with our automated data dictionary feature, making it easier than ever to organize and understand your data. Implement first iteration of Version control in Schema ...
    • June 2024 Release

      Features Implement automated data dictionary Say hello to streamlined data management with our automated data dictionary feature, making it easier than ever to organize and understand your data. Implement first iteration of Version control in Schema ...
    • July 2024 Release

      Features Changed Adherence Data Endpoint: Updated adherence endpoints, impacting all adherence tables. Disclaimer: This update requires a full resync of data, which will be updated automatically. Enhanced MVWCONVVOICE*DATA: Added division and phrase ...
    • August 2024 Release

      Features: Presence Definitions Sync Fix: Presence definitions now sync across all divisions, ensuring consistent updates to the userpresencedata table. New JobMinimumDefinition Table: Introduced to track look-back and look-forward spans, enhancing ...
    • public.vwtimeoffrequestdata

      Description See TimeOffRequestData - Expands all the GUIDs with their lookups Table Definition CREATE VIEW vwtimeoffrequestdata AS ( SELECT tr.id, tr.userid, tr.isfulldayrequest, tr.status, tr.startdate, tr.notes, tr.timeoffduration, ...