Release Notes
CSI Roadmap and Backlog
Audience Feature Estimated Release Date Status Comments Customer CSI: Timeshift plugin March 2025 Limited Release Currently being delivered in limited beta - contact support for more information Architecture Genesys Adapter: Upgrade legacy licensing ...
3.34
Release Notes - Version 3.34.0 Features: Service Goal Details Job Addition: Added a new job that provides detailed insights into service goals, improving reporting and performance tracking for workforce management. Learning APIs Added: Integrated new ...
August 2024 Release
Features: Presence Definitions Sync Fix: Presence definitions now sync across all divisions, ensuring consistent updates to the userpresencedata table. New JobMinimumDefinition Table: Introduced to track look-back and look-forward spans, enhancing ...
July 2024 Release
Features Changed Adherence Data Endpoint: Updated adherence endpoints, impacting all adherence tables. Disclaimer: This update requires a full resync of data, which will be updated automatically. Enhanced MVWCONVVOICE*DATA: Added division and phrase ...
June 2024 Release
Features Implement automated data dictionary Say hello to streamlined data management with our automated data dictionary feature, making it easier than ever to organize and understand your data. Implement first iteration of Version control in Schema ...
Release Notes
Customer Science releases regular updates to our Genesys Adapter and associated CXiaaS offerings. Please review to understand our current releases: February 2025 February 2025 February 25, 2025 — Version 3.44.0 Features Logging and Error Handling ...
May 2024 Release
Features Implement automated data dictionary Say hello to streamlined data management with our automated data dictionary feature, making it easier than ever to organize and understand your data. Implement first iteration of Version control in Schema ...